Mastery Concierge

JOIN AN AMAZING COMPANY AND GLOBALLY RECOGNIZED BRAND

SUPPORT CLIENTS ALONG THEIR JOURNEYS OF PERSONAL TRANSFORMATION 

WORK WITH A VIBRANT TEAM REMOTELY ANYWHERE IN THE USA

TONY ROBBINS, the #1 personal development and peak performance strategy company in the world is looking for highly skilled client success & customer experience-oriented professionals to join our Mastery Concierge team.

POSITION OVERVIEW

Our Mastery Concierge (MC) team is the key to our high volume client fulfillment within our organization and is dedicated to serving and supporting our clients along their journey of transformation and breakthrough.

In the MC position, you will utilize a SOLUTIONS ORIENTED approach for directly impacting thousands of lives around the world. In this role, you will connect with a high volume of clients via zoom, phone, and email, and will support clients worldwide that have begun their life changing breakthrough journey with the full suite of Tony Robbins events and offerings.

CORE DUTIES AND RESPONSIBILITIES

The person best fit for this role is anchored to the mission of supporting the Tony Robbins client while guiding them to have massive breakthroughs and cultivating raving fans. Top candidates will have some existing knowledge of all Tony Robbins programs and events, and will be willing to learn through additional coaching.

• Directly support a high volume of clients to ensure they are taking full advantage of Tony Robbins programs including webinars, coaching, attending In-Person and Virtual events, etc.
• Maintain a heart-centered approach in communicating with clients to ensure the best possible outcome is met
• Handle client requests from multiple avenues such as live chat, phone calls, zoom, and emails
• Lead with client-centric empathy, exceptional verbal and written communication skills, ensuring that client receive the highest touch service possible
• Possess excellent engagement skills including building rapport, connection, energy and excitement
• Support clients with a white-glove service approach, ensuring that all clients are fully supported through the entire process

THE IDEAL CANDIDATE: 

This position is designed for people who are collaborative, flexible, nimble and great under pressure. In this role you will be guiding individuals, friends, and families to ultimate breakthroughs as they experience the transformational strategies of Tony Robbins.

On the MC team, at the core of EVERYTHING we do is that we CARE. We care about each other and we care about our clients

To be successful in this role:

• You are extremely outcome focused, results driven and have the proven ability to provide out-of-this world customer experience
• You are patient, you are kind, and are committed to meeting clients where they are at to assist them with whatever problems they are facing
• You are resourceful, persuasive, and fueled by getting people out of their own way and straight to the breakthroughs they signed up for
• You are OBSESSED with adding massive value and contributing to the lives of others
• You maintain strong attention to details and complete all tasks in a timely manner with no balls dropped
• You are flexible and can juggle multiple outcomes simultaneously
• You are accustomed to a high volume of communication with clients

JOB REQUIREMENTS

• Minimum of 3+ years proven client experience, preferably in sales-oriented roles.
• Flexibility to work outside standard operating hours along with the ability to work overtime as needed to support events
• Exceptional customer service and client experience skills.
• Ability to work with multiple systems as required (experience with Salesforce, Excel, Microsoft Office, and Outreach is a strong plus).
• Working proficiency in Spanish is a plus.

JOB DETAILS AND BENEFITS

• $20/hour + commission-based incentives for a $50-60k/year earning range
• Additional opportunities to earn overtime during events
• Become part of an employee-owned, company ESOP program
• Attend all Tony Robbins events for free
• Work in a socially conscious, mission-driven organization

TO APPLY 

If you have a true passion for exceeding expectations and providing outstanding service and support, then we want to hear from you!

To be considered, please follow the application instructions below:

• Click “Apply” and complete the application and candidate survey, which will be sent via email after submitting your information.
• Complete the SPARKHIRE video interview introducing yourselfand sharing additional background on your experience: https://hire.li/dQOrLsbonspWMbmRW4leB

P.S. If this isn’t you but you know of someone that would thrive in this role and this environment, we want to hear from them too! Just forward this posting along to them 

We look forward to hearing from you!

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COMPANY PROFILE

Robbins Research International, Inc. empowers individuals and organizations to guide them towards extraordinary growth and success. We use a unique system of practical tools, proven models, and dynamic communication known as the Tony Robbins Success System.

Our scientifically proven approach creates enduring transformation and measurable results that have been documented for nearly five decades. These outcomes are the result of full immersion at virtual and in-person events, personal and group coaching, and self-guided training tools and strategies including books, audios, videos, and exclusive support communities.

Tony Robbins is the world’s #1 life and business strategist, a 5-time New York Times #1 bestselling author, global entrepreneur, investor, philanthropist, and creator of the coaching industry as it is known today. He has empowered over 100 million people from 195 countries to enjoy a greater sense of success, purpose and fulfillment in all areas of their lives.