IT Specialist

Job Description

The IT Support Specialist provides front-line technical support to end users, addressing various technical issues related to hardware, software, and peripherals. This role involves performing technical tasks using standard techniques, concepts, and procedures at a professional level. The ideal candidate will demonstrate initiative, sound judgment, and possess excellent customer service skills. They should also be self-motivated, able to follow directions, complete assignments efficiently, and research solutions proactively.

Key Responsibilities

• Set up new users, laptops, and iPads and provide users with comprehensive information, guidance, and instructions on the effective use of desktop and portable computer hardware and software.
• Provide comprehensive technical support to end-users throughout Davidson Homes, encompassing divisional offices, sales teams, and design centers. Duties include resolving hardware and software issues, conducting system diagnostics, configuring network connections, and ensuring seamless operation of desktops, laptops, and mobile devices.
• Manage and support all company computers, both local and remote, including those running Windows 10/11 and macOS, ensuring they are fully operational, updated, and compliant with company standards.
• Administer the Office 365 Portal, including adding and managing licenses, creating and managing email accounts, and setting up distribution groups. This also involves configuring user permissions, managing shared mailboxes, and ensuring overall compliance with company policies.
• Demonstrate basic knowledge of Windows Server, particularly Active Directory.
• Manage firewalls (experience and knowledge preferred, but not required, specifically SonicWall).
• Administer Mobile Device Management (MDM) systems, ensuring secure and efficient management of all mobile devices within the organization.
• Set up and maintain software licenses for NewStar Enterprise, Sales Xpress, Adobe Acrobat and Creative Suite, Microsoft 365, and BuildPro.
• Assist in managing and optimizing cloud-based document storage solutions such as Box.com and OneDrive, ensuring seamless accessibility, security, and organization of company documents.
• Conduct IT audits as assigned and ensure compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
• Be available to work “on-call” during nights and weekends as needed (rotating schedule).
• Manage and monitor the support ticket system to ensure timely resolution of IT-related issues and inquiries across the organization.

Requirements

• Minimum of seven (7) years of IT experience.
• Strong team player with the ability to work independently.
• Self driven and proactive, consistently taking initiative to achieve goals and solve problems effectively.
• Excellent customer service skills.
• Proficient in analyzing and identifying technical issues, with a strong aptitude for effective problem-solving.
• Ability to manage multiple tasks and priorities effectively.
• This position requires availability to work “on-call” during nights and weekends as part of a rotating schedule.