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IT Intern/ On the Job Trainee

72% Flex

Remote:

Full Remote

Work from:

Philippines

Offer summary

Qualifications:

Bachelor’s/College Degree in IT or equivalent, Experience in managed desktop platform, LAN, WAN.

Key responsabilities:

Provide PC/LAN technical support
Install/configure hardware/software
Maintain computer systems/networks
Troubleshoot and resolve issues
Update computer conditions, move/add/change requests

Booth & Partners Large https://boothandpartners.com/

1001 - 5000 Employees

See more Booth & Partners offers

Job description

Your missions

About our Client:

Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses worldwide with their own full-time, first-rate offshore team in the Philippines.

Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Job Summary:

As an IT Desktop Support Intern, you are to provide day-to-day PC/LAN technical support for network infrastructure and internal desktop systems (software and hardware) of the company.

Responsibilities:

Performs all hardware and software job-related responsibilities
Installs and configures computer hardware operating systems and applications
Monitors and maintains computer systems and networks
Sets up new user’s account and profile including password issues
Resolves basic computer and network issues
Troubleshoots systems and network problems and software faults
Maintains and updates computer conditions as needed
Diagnoses computer hardware and software, network systems and other system issues accurately and quickly
Completes routine work orders and move/add/change requests and upgrades systems
Relay information to technical and non-technical personnel
Provides report to the IT Lead and IT Manager

Requirements

Candidate must possess at least a Bachelor’s/College Degree, Computer Science/Information Technology or equivalent
Excellent in both written and oral communication is required for the position
Experience working with a managed desktop platform and LAN
Knowledge in BPO technology including voice and data integration
Advance knowledge in LAN and WAN is preferred
Working knowledge of End User Support and its management
Performs daily work routine with minimal supervision
Must be willing to undergo necessary training
Experience in supporting Enterprise and Service Provider platforms and architectures such as Google Workspace, Zoho, Zscaler, Microsoft applications, Ring Central or any similar applications and systems.
Strong attention to detail with excellent time management and organization skills, independent, excellent interpersonal skills, highly motivated, and able to work under pressure.
Exceptional English communications, both written and verbal

Must have (OJT):

Memorandum of Agreement to be signed by both parties
Minimum of 400 OJT hours
Must have Fiber Optic internet with at least 25 Mbps bandwidth
Must have a backup desktop or laptop with the latest OS
Must be able to work on a shifting schedule
Must be amenable to work in-office as required
Must be willing to work in Makati City, 24/7 shifting schedule, with minimal coverage during holidays and weekends.

Benefits

WHAT WE OFFER:

✔ Great Place to Work-Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Work-from-home and hybrid work setup

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program

Required profile

Experience

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Architecture LAN Platform Management WAN Zoho Projects User Support Tools Troubleshooting Google Workspace Computer Applications

Soft Skills

Interpersonal Skills
Attention to Detail
Time Management
Organizational Skills
Motivation
Ability to Work Under Pressure

Are you interested?

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