E-Commerce Assistant

This is a remote position.

Part-time role, 20 hours per week

About Us:

The company is a dynamic and innovative eCommerce and digital marketing company dedicated to providing top-notch services to our clients. We pride ourselves on our commitment to quality, efficiency, and exceptional customer service. As we continue to grow, we are looking for a dedicated eCommerce Task Manager to join our team and help us streamline our operations and enhance our services.

Job Description:

We are seeking a highly organized and proactive eCommerce Task Manager who will be responsible for managing and following up on various tasks within our eCommerce operations. The ideal candidate will have a solid understanding of the eCommerce domain, strong task management skills, and excellent command of the English language. This role involves working closely with our partners, suppliers, and clients to ensure smooth and efficient operations.

Key Responsibilities:

Weekly Priority Meetings:

• • Join weekly calls with the management team to understand the priorities for the week.
    
  • Assist in taking stock of remaining tasks and identifying the most critical ones.
    

Task Management:

• • Record tasks in ClickUp, providing clear descriptions and necessary details.
    
  • Assign tasks to relevant partners and follow up until completion.
    

Supplier Coordination:

• • Follow up with suppliers to track the progress of tasks and ensure timely completion.
    
  • Communicate any issues or delays to the management team promptly.
    

Client Communication:

• • Maintain regular communication with clients regarding progress, new tasks, and support requests.
    
  • Address client inquiries and provide updates as needed.
    

Quality Checks and Improvement:

• • Regularly conduct website walkthroughs to identify areas for improvement.
    
  • Review item listing photos and replace poor-quality product photos to enhance the customer experience.
    

Proactive Engagement:

• • In the first week on the job, spend ~1 hour with the management team to understand the current state and baseline of each project.
    
  • Actively engage in identifying and performing tasks to improve services without waiting for direct assignments.
    

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Requirements

• Proven experience in the eCommerce or Digital domain.
  
• Exceptional task management and organizational skills.
  
• Proficiency in ClickUp or similar task management tools.
  
• Excellent command of the English language, both written and verbal.
  
• Strong communication skills for liaising with partners, suppliers, and clients.
  
• Detail-oriented with a keen eye for quality and improvement opportunities.
  
• Self-starter who proactively takes the initiative and engages with the work.
  
• Ability to work remotely and manage time effectively.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job