Dealer Relationship Representative

Why Westerra? 

Here at Westerra Credit Union, every employee counts. Our teams are composed of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS, which makes them GREAT! Our team members show up every day authentically being themselves and our diversity, equity, inclusion and belonging (DEIB) focus is a critical pillar of our organization. We want you to feel comfortable being YOU.

All of our team members are working towards the same purpose - to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both in the eyes of our employees and the members that we serve. We can't wait to see how you will contribute to this purpose, positively and intentionally, by impacting our members’ lives through personal attention, financial education, community engagement and much more. This is true regardless of your role, as we are all member-facing. Founded by schoolteachers in 1934, we are a learning organization at our core and embed a growth mindset in our employees so that we all prosper! 

What is the role?

This position is responsible for establishing, maintaining and monitoring indirect lending relationships.  This position will be required to meet regularly with indirect lending partners, communicate policy and procedures, and monitor application and funding data.   Communication skills, ability to generate reports, analyze data, and recommend strategy will be the primary focus of this role.

What will be expected of me?

• Works directly with dealer staff, including Finance Managers, Sales Managers, and Administrative staff, when appropriate.
• Daily monitoring of auto loans through analysis of data and reports.
• Completes reporting and analysis, along with recommendations, which will be requested by management.
• Educates dealers on policies, procedures, and any program/pricing changes.
• Represents Westerra at community events.
• Maintains knowledge of all guidelines pertaining to consumer credit laws, federal, and state regulations to ensure the Credit Union is in compliance.
• Delivers Westerra Experience (WX) and Ways to Be with every interaction. 
• Other duties as assigned.

What am I bringing?

Experience/Education:

• Minimum 2 years’ lending experience in a financial institution required 
• Detailed knowledge of automotive financing required   
• 2+ years’ indirect dealer experience preferred 
• Knowledge of fiscal management and loan policies and procedures

Skills and Abilities:

• Ability to communicate effectively both orally and in writing
• Proficient in Microsoft Excel (ability to turn data into a graph)
• Proficiencies in sales techniques

• Can be accountable for the completion of assigned tasks and projects with supervision
• Uses judgement with supervision
• Understands the basic business line and operating environment
• Able to handle problems that are not particularly difficult nor complex

What is the work environment like, and are there physical requirements for this role?

• 60%-70% travel to dealerships
• 30%-40% remote, evaluating data and reporting 

Salary: in addition to the starting hourly rate of $25.22 - $31.52, this role is also be eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if the company hits specific criteria tied to our financial goals and you will have a direct impact on the outcome of those results!

What are some of our benefit offerings? 

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
• 16 hours of volunteer time off (VTO) per year 
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to $5250 per year for educational reimbursement
• 2 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Home office reimbursement for hybrid/remote roles
• Individualized learning and development programs

Application window: please note, applications will be accepted until at least July 1, 2024.