Customer Support Representative

This is a remote position.

Responsibilities

• Respond to customer inquiries and support tickets through channels like email, chat, and phone
  
• Troubleshoot and resolve customer issues related to our platform and services
  
• Update content and data within our web application, such as event calendars and training program details
  
• Assist with scheduling and coordination of internal meetings or events
  
• Perform other administrative tasks as needed to support the team’s operational needs
  

Requirements

• 2+ years experience in Customer Support or similar role is required for this position
• Excellent written and verbal communication skills
  
• Strong customer service orientation with patience and problem-solving abilities
  
• Familiarity with common computer applications and web platforms
  
• Ability to multitask and prioritize tasks effectively
  
• Basic technical skills to navigate internal systems and applications
  

Scope

• Part-time role, 30 hours per week or 6 hours per day
  
• Monday to Friday, 9am - 3pm Lane Cove, NSW Australia