Student Accounts Coordinator (Remote)

The Student Accounts Coordinator position is a full-time employment opportunity reporting to the Student Accounts Manager. The Student Accounts Coordinator is expected to assist the Student Accounts Manager in monitoring, reviewing, and improving the business activities of the department.

The Student Accounts Coordinator will oversee the accuracy of completed stipend calculations and report on individual staff performance. The Student Accounts Coordinator will support the Student Accounts personnel with required tasks and development through training and guidance of department processes and procedures.

Duties & Responsibilities:

• Detailed student account analysis and award year reconciliation at increased productivity levels
• Counsel students on the document intake, awarding, disbursement and withdrawal processes
• Guide and counsel students to complete the appropriate forms by providing the information they need to fully complete their student financing process in a timely manner
• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs
• Counsel students and taking payment plans/audit payment plans reviews
• Review students that have been out less than 60 days and work with student to review Post Withdrawal Disbursement and R2T4 process
• Review and complete Regent tasks and review documents to ensure students are Ready to Package
• Respond to inquiries regarding student accounts, monitor student accounts and conduct quality assurance reviews
• Assist in the resolution of escalated student issues and dispute resolution
• Collaborate cross-departmentally to ensure proper communication to students regarding the University's financial policies related to the corporate payment option(s)
• Advise on the student's rights and responsibilities regarding their financial obligations to the University
• Monitor compliance of financial policies related to the student's payment option(s) through the University's system of record; Prepare, review, and resolve issues represented on reports including student account aging and assigned activities
• Counsel on re-entry policies and procedures and facilitate student efforts to re-enter
• Monitor and collect any balances incurred throughout the progression of the student lifecycle
• Establish and maintain key partnerships by collaborating with Enrollment Services, Student Services, Accounting, Collections, and Strategic Partnerships to communicate student needs and identify issues for resolution
• Works collaboratively with other teams to ensure students receive proper support
• Responsible for establishing effective strategies in accordance with our policies that assist students in resolving outstanding account balances
• Responsible for addressing applicable invoicing inquiries by students and employers that provide tuition assistance
• Reconciles accounts to ensure that outstanding invoices have been submitted to the student and/or employer
• Acts as focal point for student requests of specialized invoicing and developing of processes and procedures
• Reviews accounts to track funds received, invoiced amounts, and remaining amounts still needed for future invoicing
• Researches and understands corporate account policies and procedures with respect to billing processes
• Coordinate student ledger activities with other departments
• Monitors student accounts through regular billing and payment processes
• Scheduling agency payments as needed
• Reviews Letter of Credits/Vouchers/Course Approvals for accuracy
• Review the National Student Loan Database System (NSLDS), Common Originations and Disbursement System help (COD), and Central Processing System (CPS) to help determine current student eligibility
• Third party reconciliation
• Oversee the accuracy and completeness of required departmental User Acceptance Testing (UAT) for any system updates
• Review and compare R2T4 calculation results for completeness
• Prepare invoices for students and third-party agencies
• Ad hoc reporting and work group participation as needed
• Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution
• Multitasks various aspects of the position while being able to prioritize daily workload in order to achieve account resolution goals as well as provide quality customer service
• Works off an assigned set of accounts and will be measured on several performance goals
• Responsible for resolving accounts receivable balances on student accounts and communicating with students on collection efforts if applicable
• Prepare, review, and take appropriate action on reports such as account aging, student activities, etc.
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Attention to detail and strong mathematical and critical thinking skills are required
• Must possess outstanding organizational and time management skills
• Must be able to multitask and prioritize responsibilities accurately in a high-volume environment
• Must participate as an active member of the institution's Student Accounts Coordinator team and ensure active communication and cohesive working relationships with all other departments
• Strong interpersonal, written, and verbal communication skills. Must be able to articulate detailed financial information over the phone.
• Demonstrated customer service experience necessary
• Must be proficient in Microsoft Office, Excel, and Outlook

Minimum Qualifications:

•  Bachelor's degree or equivalent advanced learning attained through experience required.
• Up to 1 year of relevant work experience may be required.

Preferred Qualifications:

• Familiarity with Title IV federal regulations a plus
• Experience with student information systems preferred
• Higher-education finance-related experience required