Enrollment Counselor for Executive Programs

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

This person will have excellent intercultural, problem-solving, organizational and computer skills in order to keep up with the demands of the office. The position requires excellent communication skills, the ability to be a dynamic team player, and experience in education or work abroad.

The Enrollment Counselor for Executive Programs coordinates admissions process and enrollment of qualified international graduate students. She/he will perform a broad range of duties to meet the needs of the International Student program, including admissions, advising, and registration.

Job Requirements:

• Should be a U.S. citizen or a Legal Permanent Resident.
• Bachelor's Degree preferred
• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
• Outstanding telephone skills; polite, friendly manner working with students
• Proficient in computer literacy and knowledgeable of Microsoft Office
• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
• Customer Service Experience.
• Excellent analytical, communication and writing skills.
• Ability to work flexible schedule.
• Will require occasional weekend work and travel.
• Office hours and work times are based on student needs; including availability for students’ worldwide.

Key Duties and Responsibilities:

• Manages admissions process including inquiries, correspondence, collection and maintaining admissions data.
• Inputting student’s information into ERP/CRM in order to provide accurate and efficient reporting and processing for International Graduate Services purposes.
• Working with admissions staff to keep student records up-to-date and accurately entered into ERP/CSM database.
• Responsible for maintaining admissions reports, daily, weekly, and monthly applicant/inquiry statistical reports.
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
• Transcript Evaluations for program requirements (recommended hours, content areas, GPA requirements, etc.) for meeting program standards for the University and State certification process.
• Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.
• Learn and execute new information and data processes that are required to meet needs of the Department of International Graduate Services staff.
• Represent the University at events.
• Receives, reviews, and uploads student admissions documents.
• Advising prospective students and help them maintain lawful immigration status through continuous education on immigration regulations, policies and procedures.
• Assist with orientations for International students.
• Performs other duties as assigned.
• Willing to travel to residency locations as needed.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”