Director of Card Fraud

Description

JOB TITLE: Director of Card Fraud

LOCATION: Remote

REPORTS TO: Chief Information Security Officer 

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 21,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (https://www.cbinsights.com/research-unicorn-companies)

The Role: 

As the Director of Card Fraud, you will lead the strategic and operational efforts to mitigate card fraud across Sunbit's offerings.

Requirements

What You’ll Own:

• Developing and refining our card fraud prevention strategies to align with industry benchmarks.
• Leading the fraud operations team and managing key vendor relationships, such as those with Fiserv and Transunion.
• Continuously assessing our card fraud prevention tactics against industry standards and making necessary adjustments.
• Spearheading strategic projects such as the development of in-house card transaction scoring system
• Ownership of the development and implementation of fraud prevention programs.
• Regular assessment and adjustment of our card fraud prevention strategy based on performance metrics and industry developments.
• Leadership of strategic projects aimed at enhancing our fraud detection capabilities.

What You Bring To The Table: 

• 5 years of Fraud experience with at least 3 years of Card Fraud specific experience.
• Deep knowledge of card fraud prevention strategies and existing solutions in the industry.
• Proven ability to lead people and build influential relationships across the organization.
• Strong analytical skills and experience managing a fraud prevention program at a credit card company or similar financial institution.
• Desirable: Experience with legacy issuer-processors or experience in Co-Branded card programs.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) 
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Core Competencies for Success in Role – fit for Sunbit in role

• Serve Others Before Self - Demonstrate a commitment to team success by actively supporting team members and collaborating effectively to develop fraud prevention solutions that benefit the entire company.
• Own the Impact - Take full accountability for the effectiveness of the fraud prevention programs. Regularly evaluate the impact of these strategies and make data-driven decisions to enhance performance and reduce risks.
• Connect Genuinely - Build authentic relationships with team members, stakeholders, and external partners. Ensure open communication and foster an environment where feedback is used constructively to improve fraud prevention practices.
• Act Fast - Respond swiftly to emerging fraud trends and potential threats. Implement proactive measures and adapt strategies quickly to mitigate risks and protect company assets.
• Include Always - Promote an inclusive workplace where diverse perspectives are valued. Encourage contributions from all team members and ensure that different voices are considered in decision-making processes related to fraud prevention.
• Innovate for Good - Integrate innovative technologies and approaches. Focus on sustainable and ethical innovations that enhance security without compromising customer experience.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.