Senior Automation Support Engineer

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized  by leading organizations around the world:

• BrowserStack is Great Place to Work-Certified™ 2020-21

• Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi

• Ranked in Forbes Cloud 100 in 2021 - for the second time

• Featured in LinkedIn Top Startups India 2018

Role in nutshell:

As an Senior Automation support engineer, you will assist with technical / functional  related to automation testing products (Automate/ App automate / Percy )
You take the necessary steps to resolve customer issues by debugging finding a solution and which may involve  Cross Team Collaboration.
These technical queries may be related to product/ Testing tools and testing frameworks, customer's network, BrowserStack's infrastructure, website, mobile application, etc
Provide world class support to customers and handle escalations and resolve complex issues and guide mentor junior eng to improve quality of their work.

What will you do?

• Provide 24 X 5 enterprise support to BrowserStack customers 

• Active debugging on user’s framework and Integration  to ensure that they run across all browser platforms 

• Respond to public queries around BrowserStack products on forums 

• Collaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideas 

• Actively contribute to the public & internal Knowledge-base 

Desired experience:

• 3+ Experience in Technical Support/Automation QA roles

• Excellent command of written & spoken English

• Good customer interaction skills through the spectrum of customer sentiments

• Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc.

• Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc.

• Knowledge of version control systems like Git, Github, Team Foundation Server (TFS), etc

• Basic understanding of APIs, bash or cURL scripting

• Basic knowledge of writing SQL queries like SELECT statements and JOIN clauses

• Basic know-how of networking concepts (http/s, ping, tracert, SSL, TCP/IP, Firewalls, Proxies, DNS,  etc)

• Basic understanding of Web Technologies like HTML, JavaScript, CSS, XML

• Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements

• Should be a team player and should have a can-do attitude

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

• Gratuity as per payment of Gratuity Act, 1972

• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

• Remote-First work environment that allows our people to work from anywhere in India

• Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience