Technical Writer- Remote

Job Summary

Develop and deliver all types of documentation.

Key Functions/ Basic Duties

Represent the Training and Documentation department on project teams.

Research, outline, write, edit, and proofread documentation within the time frames established by a project schedule.

Use source material, as well as interviews with subject matter experts, to obtain information for documentation purposes.

Create and execute documentation plans.

Follow established department guidelines in revising existing documents, writing all or portions of new documents, and submitting documents for review.

Conduct tests and solicit input to ensure the clarity, completeness, technical accuracy, and quality of the documents produced.

Review other technical writers’ documentation (as assigned) to ensure editorial and/ or technical quality.

Prepare releases of new and revised documentation.

Remain abreast of technical writing standards.

Perform other duties as assigned.

Knowledge of

Modern office practices, procedures, and equipment.

Company structure, operations, policies, and goals.

Operational policies and procedures.

The software development lifecycle.

The documentation lifecycle.

Documentation procedures.

The organization of documentation: user manuals, training materials, project deliverables.

The correct use of grammar, syntax, and punctuation.

Ability to

Work independently with little direction, but also as a team member when required.

Exhibit effective interpersonal skills using tact, patience, and courtesy.

Plan and organize work.

Handle multiple tasks and prioritize accordingly while meeting stringent schedules.

Pay close attention to details and maintain accuracy and quality.

Communicate effectively both orally and in writing.

Exhibit flexibility with work hours during project start-ups.

Education and/ or Experience

Bachelor’s degree in related field and three to five years experience in writing and updating technical documentation.

Strong government or human services knowledge with an emphasis in child support and/ or knowledge of digital payments and debit card payment processing.

Experience working on software development projects that are large in scope, technically complex, and require significant interaction with numerous people in different functions.

Ability to interview subject matter experts and obtain the information necessary to write or update existing documentation.

Experience in testing documentation for validity and usability.

A combination of education and experience that meet the minimum requirements may be substituted.

Language Skills

Fluent in English.

Computer Skills

Must be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Visio with knowledge of local and wide area networks, the Internet, intranets, and Windows operating system.