Offer summary
Qualifications:
2+ years experience in Customer Support, preferably in a SaaS company, Fluency in Portuguese (Advanced), Spanish (Advanced), and English (Intermediate), Strong problem-solving skills, ability to multitask and manage time effectively.
Key responsabilities:
- Handle customer requests, incidents from Clients based in LATAM
- Troubleshoot software issues as First Level of Support, interact with customers to resolve tech-related questions online
- Escalate complex issues as needed to higher-level support teams
- Help customers with product features, enrich the Support knowledge base