CRM Campaign Manager

If you find it interesting to:

• Drive customer’s loyalty and value by engaging with customers at the right time via the right channel.
• Create customer lifecycle approach for different customer’s segments
• Propose, create and track direct CRM campaigns and customer’s journeys in marketing automation campaigning tool
• Drive and implement experimental campaigns and initiatives related to better usage of data we have
• Create reports and analyse campaigns, business cases and KPIs
• Constantly challenge results and work on improvement campaigns’ success and related processes
• Cooperate with our partners and vendors
• Use customer and market insights, data and analytics in order to identify areas of improvement.
• Work with different stakeholders involved in customer journey process and in campaign planning and execution process

If you have:

• University degree in Organizational sciences or Business/Economics with strong IT understanding, Computer Science, Telecommunication, Electrical Engineering 
• Preferably 2 years of experience as CRM Expert, Product Manager, Marketing Analyst, or similar position
• Experience with direct campaigning tools such as Sales Force Marketing Cloud will be considered as a plus
• Excellent MS Office skills (Excel, Teams, PowerPoint, Word and Outlook)
• Fluency in English; written and spoken
• Knowledge of telco industry and its processes would be advantage

If you are:

• Passionate for challenging the status quo and going beyond the expected
• Passion for impacting customer’s behavior and business results through smart data analytics usage
• Self-motivated, proactive, and able to work autonomously with strong attention to details
• Driven to work in a fast paced environment and enjoy making positive changes
• Customer oriented and ready to create the best customer experience

If you would like to work at a place where:

• You communicate openly and directly and you’re free to express and suggest your ideas
• There is no knocking, no doors, and no holding back
• Curiosity and hunger for knowledge are appreciated and nurtured
• Employees enjoy motivating benefit package (voluntary health insurance, flexible working hours, work from home, various work life balance benefits, and much more)

A1 Serbia is a member of A1 Group, the leading mobile communication provider in South-Eastern Europe. Take the chance and join us in once-in-a-lifetime experience in a team where the talent and spirit of our people stand along with innovation leadership, outstanding customer orientation and cutting-edge technologies on a way to success.

Join us, submit your application until July 8th 2024.