Customer Experience Specialist (On-site)

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Principal Duties and Responsibilities

• Provide high quality transactional support to business areas with a keen focus on productivity, accuracy and customer service (could include but is not limited to resolving claims, billing issues, special projects, etc.)
• Resolving customer service inquiries with exceptional customer experience
• Utilize all appropriate tools and resources to resolve inquiries in a clear concise manner
• Attain productivity measurement goals without compromising accuracy or service
• Identify process improvement opportunities and recognize trends
• Responsible for developing partnerships and working effectively and collaboratively with appropriate partners
• Operate as a team player (e.g. provide and receive feedback, deal with conflict, support others, arrange for or provide back-up support as necessary)
• Must strictly adhere to privacy guidelines
• May perform other duties as assigned

Job Specifications

• Bachelors degree or equivalent, relevant work experience
• Strong PC skills (Word, Excel, Mainframe)
• Strong time management and organization skills; ability to prioritize and function in a high production, deadline driven environment.
• Strong level of technical knowledge, problem resolution and analytical abilities.
• Strong customer service focus. May require flexibility in schedule during high volume timeframes.
• Strong communication skills, both oral and written.
• Solid mathematical and/or general accounting skills
• Ability to think critically in order to problem solve and deliver solutions.
• Ability to interpret and apply workflow processes.
• Displays team-oriented skills.

~IN3

#LI-LM2022

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company: