Technical Support Engineer, PeopleSoft Admin.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We actively seek a Technical Support Engineer, PeopleSoft Admin.  This is a remote role that can be based anywhere in Brazil.

Position Summary

The role of the Technical Support Engineer, PeopleSoft Admin is to provide exceptional diagnostic system administration, architecture, and environment related support for mission-critical PeopleSoft systems as part of our global client support team. The position is responsible for researching, troubleshooting, and supporting incidents that arise in client environments on PeopleTools versions 7.5x - 8.59. A Technical Support Engineer must exhibit the expertise and skills necessary to diagnose serious issues within all layers of the PeopleSoft tech stack, and then determine a resolution action plan.  This is not a PeopleSoft Developer Role.  The ideal candidate needs to be self-motivated and flexible to learn and work with emerging technology changes as they relate to supporting the PeopleSoft application, tools, and processes. 

Essential Duties & Responsibilities

• Build trusted and trusting relationships with Primary Support Engineers and clients

• Support clients with deep knowledge in the architectural components and system administration of their PeopleSoft system

• Strong people skills and clear communications

• Staying abreast of the latest technologies and industry trends as they relate to PeopleSoft and the supporting infrastructure

• Works with other cross functional engineering teams

• Collaborate with team members in a virtual team environment to extend experience to different client situations

Experience

• Minimum of 08 years PeopleSoft system administration experience, including building, maintaining, and/or migrating all components of the infrastructure

• Technical expertise as a PS Admin in multiple and varied components of the PeopleSoft architecture, such as WebLogic Server, App Server, Tuxedo, Java, Elasticsearch, load balancers, Integration Gateway, Data Mover, etc. is required

• Ability to troubleshoot job scheduling / Process Scheduler / Report Repository

• Knowledge of other common appliances, such as WAF, RPS, etc. is desirable

• Knowledge of maintenance/patching mechanics for multiple layers of the infrastructure

• Familiarity with administrative tools necessary to administer the database, WLS, etc. 

• Performance tuning experience

• Specific experience on infrastructure technologies including browsers, network, storage, backup/recovery, virtualization, mobility, operating systems, etc.

• Experience working with or migrating to a cloud infrastructure highly valued

• Previous experience working exclusively in a remote environment

Skills

• Excellent interpersonal, presentation, and communication skills for English speaking clients – verbal & written

• Engineer must exhibit the expertise and skills necessary to diagnose serious issues within all layers of the PeopleSoft tech stack, and then determine a resolution action plan

• Passionate focus on client support and the ability to build long term, successful working relationships with clients and Support Engineers

• Outstanding trouble-shooting skills and tenacity in problem solving

• Attention to detail and the ability to learn quickly

• Dedication to client satisfaction

• Demonstrated ability to work independently and to lead a team

• Ability to work calmly and professionally in high pressure situations

• The ability to work remotely from a home-based office in a virtual environment

Location

• Remote - Brazil 

Education

• Bachelor’s degree in computer science, Information Technology, or equivalent work experience.

Language

• Fluency in both English & Portuguese is required.

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.