Direct Access Coordinator

GENERAL SUMMARY OF DUTIES: Responsible for all duties revolving around the scheduling of direct access colonoscopies requested via the Direct Access website. Responsible for obtaining accurate documentation of patient information, including medical records; management of physician schedules; coordination of referrals from Primary Care physicians and other specialists. Also responsible for providing patients with a general summary of benefits for their procedure at the time of scheduling.

RESPONSIBILIITES

Duties include but are not limited to:

• Schedules patients for Direct Access colonoscopies or office visits, based on the on-line questionnaire completed by each patient

• Ensures that necessary medical records are received prior to the procedure

• Runs an eligibility check on each patient at the time of scheduling and provides patient with a summary of benefits, including deductible information. Makes payment arrangements or collects pre-payment as needed.

• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference

• Collects and records accurate patient information according to the AGA Documentation Requirements

• Ensures all applicable procedures are scheduled in AGA affiliated endoscopy centers; coordinates scheduling of procedures in hospital if necessary

• Provides partner businesses and practices with monthly reports on their employees/patients who have scheduled their procedures or visits with AGA

• Mails/Emails information packets to patients who are new to the practice as needed

• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers

• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary

• Meets or exceeds quality and productivity standards as set by the practice

• Answers emails and voicemails and returns patient calls in a timely and efficient manner

• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

• Acts a liaison between the office and referring physician practices and hospitals

• Participates in staff meetings as directed

• Participates in marketing activities as directed

Completes any other duties and/or special projects as assigned
 
REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.
 
ADDITIONAL SKILLS AND EXPERIENCE
The Direct Access Coordinator must be able to:

• Deal with patients, visitors, co-workers, and physicians with courtesy and respect

• Display a professional outgoing warm and helpful attitude

• Show compassion for dealing with people who are ill and need help

• Plan, prioritize, and complete multiple tasks as delegated

• Work under pressure; assess, respond, and communicate issues in a timely manner

• Communicate clearly with patients and coworkers through the telephone, email, and in-person

• Interpret and apply clinical and non-clinical policies and procedures
   
  PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
  Requires sitting and standing associated with a normal office environment; travel within the Metro area required.