Solution Engineer North-America

Are you passionate about leveraging innovative technologies to drive digital transformation? Are you ready to make an impact in the world of industrial automation? Connect with IXON! We are seeking a talented and motivated Solution Engineer to join our North-American team.

At IXON, we connect machines with their builders. We are at the forefront of revolutionizing the way machines are connected, monitored and controlled. By providing an end-to-end solution, consisting of our in-house developed cloud platform and connectivity hardware, we empower machine builders with the tools and technology to stay future-proof and transform the way they do business. All with one goal: more efficient production with the lowest possible impact on the world.

This is what energizes you

As a Solution Engineer at IXON, you will play a pivotal role in providing technical guidance to our clients, ensuring seamless integration and optimal utilization of our remote access and IIoT solutions. From initial exploratory discussions with machine builders to presenting conceptual solutions alongside our sales representatives, you’ll be at the forefront of driving project success. Following the conceptualization phase, you’ll transition seamlessly into supporting our clients throughout the implementation and utilization of our innovative solutions.

Within this role your daily responsibilities will include:

• Provide technical support to clients, including troubleshooting, issue resolution, and guidance on product features and functionality;

• Collaborate with clients to understand their unique requirements and recommend tailored solutions to meet their needs;

• Assist in the implementation and configuration of IXON's remote access and IIoT solutions, ensuring smooth deployment and integration with clients' existing systems;

• Conduct training sessions and workshops for clients to enhance their understanding and utilization of our products and services;

• Serve as a liaison between clients and internal teams, conveying client feedback, feature requests, and potential enhancements to drive product improvement;

• Stay updated on industry trends, best practices, and emerging technologies to continuously enhance our offerings and support capabilities;

• Contribute to the development of knowledge base articles, documentation, and other support resources to assist clients in self-service and troubleshooting.