Customer Service Representative (Day Shift) or (Night Shift)

Date Posted:

Country:

Location:

Position Role Type:

•    Assist in generating department work instructions and guidelines.
•    Assist training newly hired employees.
•    Responsible for maintaining quality and consistency of service by supporting the regional MRO Team with this customer needs. 
•    Performs duties related to overall customer service
•    Provides administrative support focal for Regional MRO Customer Service Manager, including both site-specific tasks and regional activities. 
•    Confers with customers by telephone, electronically, or in person to resolve moderately to complex inquiries and delivery quality services. 
•    Adheres to the organization-wide customer service strategy, policies, and procedures concerning customer communication. 
•    Monitors and responds to MRO customer service metrics. 
•    These CSRs will support all three regional supervisors as needed, and we’ll also train them to serve as backup for certain MRO-specific CSRs. 
•    AeroRepair – manual entry support for sites not on SAP (acknowledgements, receipts, ship notifications and quotations (Lenexa, Bohemia, Leighton Buzzard, Philippines)
•    Communicate all the extracted Lenexa Invoice to the customer both to 2760002 and 27600001
•    Boeing portal management (Bohemia)
•    Intercompany portal management (Bohemia)
•    Return shipment notifications (Lenexa)
•    Open order reporting (sites to be determined)
•    Cross-training – general CSR functions (priority Philippines, then Lenexa, and later others as needed)
•    Support documentation activities as needed (work instructions, shared file maintenance, etc.)
•    Identify and assess customers’ needs to achieve satisfaction
•    Provide accurate, valid and complete information by using the right methods/tools
•    Meet personal/customer service team targets (KPI).
•    Inform other departments of order requirements and probably order risk Inform other departments of order requirements and probably order risk
•    Coordinate with internal & external customers Philippine MRO requirements. 
•    Contribute to team effort by accomplishing related results as needed
•    Follow instructions & guidelines set my management.
•    Identify and assess customers’ needs to achieve satisfaction
•    Provide accurate, valid and complete information by using the right methods/tools
•    Perform other duties as required by departmental procedures

Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

•    Bachelor’s degree in Business Administration, Business Management, or a related field 

Qualifications:
•    3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role  
•    Excellent written and oral communication skills  
•    Knowledge of customer service practices and guidelines  
•    Good computer skills  
•    Displaying a morally right and professional behavior  
•    Having strong etiquettes when communicating with clients as well as the team  
•    Good time management and organizational skills  
•    Ability to handle stressful situations  
•    A team player and having the ability to work collaboratively  
•    Ability to offer excellent customer service

•    Working hours is Night Shift

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide. 

 
We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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