Software Activation and Conversion Specialist

Position Summary

The Activation and Conversion Specialist is a technical position responsible for data migration performed by migration software tools and/or customized migration scripts during the migration process.  Resource will be involved with client and vendor discussions when working with legacy data.  The Activation and Conversion Specialist is also responsible for providing expertise, support, and customer service to CHR Solutions clients throughout the course of a client conversion.  Responsibilities also include client satisfaction in the initial system setup, client training, and data conversion to CHR Solutions software.  The Activation and Conversion Specialist will be involved in daily interaction with client resources.

Primary Accountabilities

1. Complete system configuration to meet client’s business requirements and perform accurate and appropriate system configuration for conversion of client data. 
2. Provide direct customer support with professional interaction by responding to incoming requests for assistance, requests for project work package completion, prioritizing urgency of calls, researching issues, and responding to client in a timely manner. Utilize strong problem solving skills to troubleshoot conversion issues.
3. Responsible for delivering client trainings and drafting client-specific user documentation as needed.
4. Provide Software Activations Project Managers and System Analysts with timely and appropriate feedback on assigned work packages.
5. Provide feedback concerning efficiencies and/or improvements in regards to assigned work packages.
6. Engage in Data Migration activity related to Discovery, Business Impact Analysis, Mapping and Design, Data Migration and Data Migration Integrity.
7. Identify all applicable data sources required for data assessment, data cleansing, and data extract,
8. Load data extracts utilizing ETL Tools and create/verify data element mappings.
9. Provide data migration reporting during all phases of the implementation for data exception research, data integrity, and cross reference.
10. Develop tools required for use in validation and testing data integrity during the data migration process.

Education and Experience Requirements

Education:

• Bachelor degree in Computer Science, Management Information Systems, Information Systems, or Business Administration preferred.
• Equivalent combination of education and experience accepted.

Experience:

• Three years of client service experience in a technical environment preferred
• One or more years of experience in telecommunications preferred.
• Ability to develop knowledge with SSRS and other computer database/reporting tools.  Previous experience with SSRS is preferred.
• One or more years of experience with Microsoft Dynamics CRM preferred
• Two or more years of software development experience.
• Experience converting data into OSS/BSS systems is preferred.
• Experience working with AutoCad or other Mapping software preferred.
• One or more years of experience with Microsoft SQL Server and the ability to write and understand SQL statements.  Experience with other database platforms preferred,

Salary Range: $80000-$85000 per year