System Maintenance Technician

Overview:

Are you an Systems Maintenannce Technician wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Ability to Learn - Little to No experience Required - On the job training will be provided - Requires supervision (Must be proficient in all tasks within 1st year of starting position)
• Operate current and future high technology peripheral devices such as self-loading tape drives, automated cartridge systems, high-speed impact and laser printers, industrial folder/sorters, and video display terminals (Controllers) associated with keyboards
• Maintain print logs and statistics using designated software
• Monitor print and mail accounts; coordinate activities with presort vendors
• Convert outdated media processes to advance automated processes (Microfiche to Electronic viewing or Electronic Delivery of media
• Maintain equipment in accordance with manufacturer instructions and operational handbooks
• Document all incidents. The Contractor shall follow up with customer engineers and technical support personnel. Record incidents in problem reporting system. Inform appropriate personnel of problems.
• The Contractor shall summarize all incidents in a Monthly Incident Report
• Meet established VA and/or ITOPS IO safety standards
• Monthly Reports creation/maintaining and track
• Tracking (Hines Output Tracker, AIMs Logs, Print Images, Inventory Burn, Job Forecast, Job Tracking, Job Input, Inventory Levels Accuracy & Maintained, RONA Log, Mail Piece Counts, Maintenance Logs, Training Logs, HR Logs, Vacation/Sick Leave Logs, Shipment Logs, Vendor Point of Contact Logs)
• Outgoing/Outbound Mail Preparation
• Peripheral equipment Troubleshooting/Resolution, day to day operation & Maintenance
  Job Scheduling/Monitoring and accuracy (Review output samples)
• General PEO Housekeeping - Ensure area is clean and picked up, machines and equipment are maintained and serviced, maintain a clean and orderly environment, receptacles are emptied at the end of every day
• Incoming & Outgoing Mail Room Process & Upkeep
• Expert on all aspects, can train with little to no supervision

• Ability to learn Software Knowledge - FreeFlow, LEAF Requests, Snow Tickets,  Microsoft Products (Excel, outlook, SharePoint, Teams, PowerApps, PowerBI, PowerAutomate, PowerPoint, Access, and any other that we use now or that are adopted in the future)
• Ability to Identify, analyze, and resolve processing situations. The Contractor shall coordinate with appropriate technical support personnel
• Ability to Identify and analyze hardware problems and initiate corrective action
• Ability to monitor production workloads and prioritize tasks to ensure processing schedules are met
• Ability to maintain support against t ITOPS IO quality standards

Education:

• High school diploma or GED 

Clearance:

• The ability to pass a Tier 2/Modest Background Investigation 

Location:

• Hines, IL (100% Onsite)
• Monday - Friday (11:00 PM - 7:30 AM CST)

• Hines Information Technology Center 

  Department of Veteran's Affairs 

  5000 South 5th Ave. 

  Building 215 

  Hines, IL 60141