Offer summary
Qualifications:
8+ years experience in technical support or software development, Working knowledge of web application stack components, Experience with scripting languages and Object Oriented code, Strong problem-solving and critical thinking skills.
Key responsabilities:
- Partner with largest customers to identify performance issues
- Analyze ServiceNow instances to identify and remediate resource contention
- Improve JVM throughput and optimize relational database performance
- Reproduce and root cause issues impacting customer's ServiceNow deployment
- Create high quality knowledge articles, develop tooling, and mentor junior colleagues