Sr. Operational Risk Officer - Payments Risk

Location:

ABOUT THE JOB
As an aligned 2nd Line Risk Partner, provide advice, consultation services and training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy and procedure development.  Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities.  The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy and Program requirements, and that business activities are managed within Key’s Operational Risk Management appetite. Additionally, this position is responsible for the oversight of operational risk identification and mitigation in the Payments business, which includes providing specialized guidance to business units for Payments Policy & Procedure updates; providing oversight on current and emerging legal, regulatory, and operational risk issues; monitoring and measuring operational risk performance; and reviewing and challenging of strategy, control design, implementation, testing, and remediation for Payments. The qualified candidate must be able to work independently and use sound judgment taking into consideration risk tolerances of the assigned LOB and KeyCorp overall. This role reports directly to the Payments Operational Risk Core Products Director.   

ESSENTIAL JOB FUNCTIONS

• Work with department management, product and process owners and other risk partners to support the risk management activities within the line of business.
• Actively participate in a robust review and challenge process with LOBs on their Issue Management Remediation, Risk & Control Self Assessments and other risk management practices.
• Analyze and provide feedback to LOBs on action/remediation plans to address control gaps, any regulatory process gaps to ascertain that operational, legal, regulatory, and reputation risks are being properly managed and mitigated.
• Assist LOBs and other corporate initiatives to reduce operational risk losses.
• Assist LOBs to develop relevant and measurable key risk indicators.
• Develop corporate control standards for certain high-risk transactions/products.
• Effectively and professionally interact with senior management, regulatory agency personnel, internal legal counsel, internal risk review personnel as well as operational/compliance peers.
• For assigned LOBs, become the subject matter expert (SME) on operational risk and control matters (and compliance as assigned) by developing/maintaining strong positive working relationships with LOBs, staff, peers, other risk partners and senior management and by attending LOB meetings to develop a deeper understanding of business activities and trends.
• Maintain subject matter expertise on laws, regulations, standards and industry practices impacting supported lines of business in accordance with the Operational Risk Policies, assist and provide feedback to LOBs around development/monitoring of risks, controls, testing, remediation and reporting of significant risk and control issues.
• Monitor quarterly testing results to deadlines and perform more complex risk monitoring activities as assigned.
• Participate in (and in certain situations lead operational risk related projects, initiatives, working groups or other tasks as assigned to meet team objectives.
• Perform risk data analysis and/or develop customized reporting as requested.
• Proactively works with assigned business unit management to identify, assess, influence, and challenge the operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework
• Provide authoritative and consultative advice and support to management and employees (client management) utilizing independence yet providing pro-business solutions.  Interact with more senior level clients within the organization.
• Provide direction and deliver training to line of business personnel, Risk Management staff and others on regulatory matters, compliance policies and procedures, operational risk best practices and other industry best practices.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree preferred (equivalent experience may be considered)
• 5+ years of experience in payments, ACH, Wires, RTP, or core treasury
• 5+ years of operational risk management, audit, operations, or project management or equivalent experience, strongly focused on process design, development, risks and controls
• Certifications such as Accredited ACH Professional (AAP), Accredited Payment Risk Professional (APRP) and ABA Certificate in Operational Risk Management a plus
• Demonstrated experience working with regulatory agencies, guidelines and requirements
• Strong ability to work with all levels of management within the company
• Experience working/managing projects across multiple functional areas and dealing with multiple business partners
• Experience working on initiatives that require strategic planning/thinking
• Flexibility to switch priorities based on the needs of the company in a fast-paced environment
• Ability to grasp complex processes quickly and be able to identify risks and compensating controls
• Excellent problem-solving abilities and results oriented; able to make decisions independently
• Proven ability to work as a team
• Strong leadership skills and ability to influence others
• Sound understanding of compliance and operational risks and internal control frameworks
• Strong analytical/research skills coupled with ability to effectively summarize findings
• Excellent oral, written and interpersonal skills
• Ability to adapt to change and communicate changing requirements
• Excellent organizational skills and meticulous attention to detail
• Self-motivated
• Proficient PC skills with experience in Microsoft Office, Outlook and, SharePoint

Personal Skills

• Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions
• Agile Mindset: Explains specific agile processes and its associated checkpoints and deliverables and applies major agile tools and techniques to accomplish tasks; understands that failures/defects equate to new learnings
• Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals
• Problem Solving: Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems

Practical Skills

• Business Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes
• Data Analysis: Identifies correlations that reveal trends and determine conditions, often with disparate data sets; Evaluates the quality of data collected and the effectiveness of data analysis methods for evaluating performance
• Oral & Written Communication: Possesses the ability to adapt listening and facilitation style to others’ communication styles and uses various approaches appropriately and effectively
• Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures
• Systems Thinking: Analyzes the dynamics of a system to determine key characteristics, properties, and functions; surfaces problems within systems and searches for root causes while leveraging a foundational knowledge of continuous improvement

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $115,000.00 to $135,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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