About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Title: Retentions Executive
Salary: £28,000.00 per annum
Location: Remote
Hours: 37.5 hour’s working week, permanent position
What is this role of the Retentions Executive?
Liaising with new and existing customers to guarantee the delivery of company targets in line with the company’s Values, Mission Statement and Operating plan. Overseeing and monitoring all commercial aspects of the CTUK ATM estate and ensuring you are operating within the criteria set in your performance objectives. The Commercial Retention Executive is the first point of contact for all commercial, contractual and retentions queries for the customers both internal and external.
What will I be doing as the Retentions Executive?
Be the main point of contact for new and existing customers on all commercial retention related queries.
Respond within 24 hours to internal and external queries, ensuring your department is viewed as highly responsive and professional.
Ensure your mailboxes and those of your direct reports are regularly reviewed.
Review non-corporate Change of Ownerships and terminations to successfully retain within the given timeframes, whilst maximizing contribution.
Pro-actively manage and report on COOs, Terminations to ensure we are striving for operational excellence and meeting SLAs.
To ensure all interactions and negotiations with customer are effectively planned and prepared to maximize revenue and contribution.
To successfully effect the reduction of merchants fees in line with the Operating plan targets.
To provide all required reporting to the Head of Sales and Retention and Office Retention Manager to accurately reflect the performance of your department.
To understand all aspects of negotiating ATM contracts and the varying types.
To understand and implement contractual protection clauses where required.
To work as ‘One’ with all colleagues and aid the relationship between Office Retention and the Territory Management team.
To understand your department targets and meet them.
Create, maintain and build strong interdepartmental relationships.
Become the “go to” person internally for all commercial retention related escalations.
Adhoc project support as and when necessary to support the Office Retention Manager.
Regularly check Salesforce to ensure customer data inputted is correct including owner name, telephone numbers, email addresses, contact names, and address details.
The role is not accountable for:
Commercial Service issues, complaints or disputes.
Commercial Service reporting.
What will I need to succeed as the Retentions Executive?
Ability to build good relationships with your team, internally and with customers.
Ability to negotiate commercial deals.
Basic understanding of financial data – budgets, P&L etc.
Ability to analyse data and report on trends and patterns.
Ability to pull together recommendations for change.
Strategic and hands on approach.
Pro-active, “can-do” attitude, resilient and driven.
Effective communication skills - written and verbal.
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
A natural forward planner.
Target driven with a people and relationship centered approach.
Possess and be able to demonstrate the company’s core values.
Understanding of Cardtronics UK key retention obligations.
A passion for working with people and the ability to quickly build a good rapport.
Strong organisational, time management and prioritisation skills.
Ability to proactively suggest new ways of approaching tasks to provide a better service to our customer base.
Excellent planning and prioritising skills to manage a varied and sometimes pressurised workload.
Numerate with attention to detail.
Strong IT skills in Microsoft Word, Excel, Outlook & basic knowledge of PowerPoint.
Highly organised with an ability to multi-task.
What are the personal attributes needed for the Retentions Executive role?
Live our values.
Organised and dedicated to delivering success.
Flexible and approachable with an optimistic outlook as well as a desire to learn and improve.
Accept a pressurised workload.
A team player.
What benefits do I Get In Return?
Salary - £28,000.00 per annum
24 days annual leave, rising to 25 after 5 years’ service.
Competitive defined contribution company pension with Fidelity.
50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.
Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
Employee life assurance.
Employer funded Income protection scheme.
Employee Assistance Programme, with 24/7 counselling service.
Access to MYGYM discounts for membership offers and discounts.
Access to a range of lifestyle discounts.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Go Premium: Access the World's Largest Selection of Remote Jobs!