Staff Data Scientist

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Bring intelligence to customer workflows by leveraging their individual data –

• • Structured data (workflow state evolution, database tables)
  • Unstructured data (utterances, descriptions, documents, …)
  • Adapting to their unique and complex workflows
  • At Scale: 7000+ customers with a wide range of data volumes
• Co-pilot the expansion of machine learning into new products with our product management, internal operations teams and development teams
• Collaborate day-to-day with an energetic team of like-minded data scientists, developers, product managers and quality engineers.
• Master new functional areas and take ownership of customer-critical features
• Mentor and help grow the data science team

To be successful in this role you have:

• 6+ years’ experience in a commercial setting:

• • Demonstrated ability to deploy machine learning solutions
  • Proven track record solving industrial problems with data
  • Experience evaluating and developing new machine learning algorithms
  • Providing technical leadership to data science teams
• Strong background in statistics, probability, and machine learning
• Excellent written and oral communication skills
• Ability to explain models in simple terms to a broader audience
• Solid software development skills and understanding of computer science fundamentals
• Strong proficiency with Python scientific stack (scikit-learn, pandas, numpy, …)
• Experience with neural network-based NLP technologies (Transformers, BERT, etc.) desired
• Proficient in Java, SQL, source code control systems (git), and basic UNIX utilities
• Strong educational background (M.S.) in a quantitative discipline (Ph.D. preferred)

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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