Retention Specialist

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

The Role: Retention Specialist

As a Retention Specialist, you are a great communicator who is comfortable taking on complex projects with a diverse set of stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects.  

Our Retention team is extraordinary. Empathetic, hard working, and focused on partnering with our service professionals. Our success is their success. Our team of entrepreneurial, enthusiastic and client-focused team members are the "human face" of Housecall Pro, helping our service professionals to operate and to grow their businesses.

What you’ll be doing:

• Own overall relationship with assigned Pros who have failed billing, which include:
  • Establishing a trusted and strategic relationship with each assigned Pro and drive continued value of our products and services
  • Resale value on using HCP, work through challenges preventing onboarding to ensure retention and product satisfaction
  • Prompt attention to details and timelines with the ability to leverage action
• Create and Implement Standard Operating Procedures for :
  • Active and inactive failed billing outreach
  • Responding to failed billing emails 
  • Updating CC info and plan of action for product success
• Ability to effectively communicate client information across teams – sales, tech, customer and product support
• Innovate on current processes and proactively seek ways to improve the retention experience
• Develop processes that distinguish our brand by exceeding customer expectations

Qualifications:

• Bachelor's degree preferred, but not required.
• 2-4 years of full-time sales and/or customer support experience
• Demonstrated experience meeting sales metrics
• Experience in developing relationships with customers and serving as a consultant
• Professional attitude and demeanor when interacting with others.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $27.88-$33.65/hour (includes base and potential performance bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.