Inbound Exchanges Events Manager

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: 

What you’ll do:

Primary Responsibilities: 

• Planning, managing, and executing five types of events per calendar year:
  • High School Inbound Spring and Fall meetings, serving 140-200 guests, including CIEE staff, international representatives, local coordinators, and guests.
  • New York Orientation, welcoming 70-100 international high school students weekly over three to four weeks.
  • International Exchange Conference, welcoming 200-300 guests including CIEE staff, government officials, hosts employers, international representatives, local coordinators, and guests.
  • Work and Travel hiring events are held six times per year in 12-16 different cities, with 150-700 applicants per city.
  • Other miscellaneous events, team meetings, conferences, and dinners as needed.
• Other miscellaneous events, team meetings, conferences, and dinners as needed.
• Overseeing Event Coordinator(s) and communicating staff responsibilities before and during events.
• Travel to events as needed.
• Leverage data analytics to monitor objectives, measure event success, and inform future planning.
• Foster a culture of continuous improvement and innovation within the events team.

Preparation Tasks:

The inbound Exchanges Events Manager will be responsible for the following activities, among others:

• Scout and choose venues.
• Embrace the latest trends and technologies in event management.
• Create registration pages and distribute them according to department needs.
• Work closely with the Inbound Marketing Team to generate graphics for registration pages and event promotional materials.
• Monitor registration and update stakeholders on attendance.
• Implement virtual and hybrid event technologies where appropriate.
• Book flights with partnering travel agencies.
• Contact DMCs to book ground transportation and excursions.
• Manage the budget for all different projects and keep detailed records of all payments.
• Communicate guest needs to stakeholders and vendors.
• Prepare ground transportation schedules based on flight manifests.
• Order event materials and ensure proper enrollment in travel insurance for hiring events.

What you’ll bring:

• Bachelor's degree.
• Willing to provide personalized, white glove service to clients and attendees 
• Excellent organizational and time management skills with regularly shifting priorities. 
• Ability and willingness to remain flexible, shifting between projects based on the seasonality of the program.
• Meticulous attention to detail in a very fast-paced environment. 
• Strong, professional, written, and verbal communication skills. 
• Intercultural communication experience is a plus. 
• Fast learner of new technology, systems, procedures, and policies. 
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.