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Technical Writer

80% Flex

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Iowa (USA), Michigan (USA), Utah (USA)

Offer summary

Qualifications:

3+ years in technical writing/content management in fintech/financial services, Knowledge of banking and lending regulations, G-Suite, Microsoft Office.

Key responsabilities:

Create technical procedures for various teams
Collaborate with different departments on content accuracy and alignment
Develop creative solutions for process design and new product launches
Review and update customer-facing material with empathy and clarity
Organize and maintain accessible content locations and manage project timelines

Varo Bank Banking Scaleup https://www.varomoney.com/

501 - 1000 Employees

See more Varo Bank offers

Job description

Your missions

Varo’s Operations Content Team is looking for somebody who will bring their technical writing skills and creative personality to help us build engaging and easy-to-understand employee and customer-facing material, focusing on our products and back-end technical processes.

The ability to boil down complex information into easy-to-understand instructions is key to this role, as is a passion for working cooperatively with a variety of different departments and roles to come up with creative solutions, while being able to independently develop and drive projects. As our Content Manager, you’ll communicate our policies and procedures to all Operations employees to ensure our content reflects Varo’s values, brand, and compliance requirements. Yay!

What you'll be doing

Develop, draft, review, and publish technical procedures for a variety of employees, including our Digital Banking Representatives, Back Office Teams, and others who service customer accounts

Work collaboratively with our Project Managers, as well as process owners on our Product, Marketing, and Operations Teams to ensure all content is accurate and aligned between departments

Develop creative solutions and assist in designing processes, at the direction of process owners

Support new product launches by working collaboratively to drive process development, and draft and develop corresponding technical procedures

Create and edit customer facing FAQs on our app and website, as well as servicing emails, to explain operational processes and products in a straightforward and empathetic manner

Create knowledge based content to reflect policy changes

Organize and maintain the locations of accessible content

Manage timelines and priorities of various projects

Maintain and organize communication between process owners and stakeholders to ensure content is properly reviewed, feedback is factored in, and then internal comms channels are updated with the finalized version for rollout to applicable teams

Review all content with Varo’s internal Legal and Compliance teams to ensure all applicable material is properly approved

You'll bring the following required skills and experiences

At least 3 years of previous experience with technical writing/content management in fintechs and/or financial services, including working knowledge of banking and lending regulations

Flexible, adaptable, and passionate about working in a fast-paced startup environment where processes and products evolving to make things better for our employees and customers

Exceptional attention to detail

Self motivated and responsible for managing daily work load, as well as long term goals and projects

Excellent written and verbal communications with an ability to clearly present to and collaborate with all levels of an organization

Experience with G-Suite, Microsoft Office, and knowledge base systems

Ability to identify, synthesize, consolidate and communicate key trends, themes and issues

Exceptional degree of ingenuity, creativity and resourcefulness in decision making and independent problem-solving

Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes

Degrees or advanced training in technical writing, English, communications, information science, or related field, preferred but not required

#Associate

Required profile

Experience

Level of experience: Mid-level (2-5 years)

Industry :

Banking

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Banking Policies Technical Writing Content Management MS Office

Soft Skills

Interpersonal Skills
Proactive Mindset
Attention to Detail
Self-Motivation
Team Collaboration

Are you interested?

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