Service Engagement Manager

Who are we? 

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.  We aim to change lives through better sight and eye health.   

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. 

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience. 

Overview of the role 

We are looking for a new Service Engagement Manager role to join the team and help us continue to deliver outstanding clinical care for our patients.   

The Service Engagement Manager is responsible for supporting the development and growth of patient referrals into Newmedica services. 

This role will support 4 of our clinical services in Gloucester, Bristol, Plymouth and Exeter so the role holder would be located within commuting distance of these locations.

So what will I be doing?  

Working across your designated geographical area you’ll deliver the required referral numbers to your Ophthalmology Joint Ventures (OJVs) to achieve business targets such as sales and profits plans. You’ll promote Newmedica services and patient choice to deliver referral volumes. 

You will be highly visible within the community surrounding each of the OJV locations and your practical understanding of the local referral community will help Partners to develop referrer engagement plans and build local relationships with referrers such as Opticians, GPs, Referral Management Centres, LOCs.  

You’ll be the main conduit for our Joint Venture Partners and the Newmedica marketing team regarding referrals. You'll be the eyes and ears on the ground and will have a thorough understanding of competitor activity.  You’ll support brand new OJVs in the lead up to and immediately after opening to ensure traction and awareness in their referral communities.  You’ll also play a key role in the planning and organising of events such as CPD sessions at the OJVs as well as optical fairs and national seminars. 

What skills and experience do I need for the role? 

You’ll have experience within a referrals or sales generation environment. Ideally you will have knowledge of the NHS policy landscape relating to patient referrals, particularly in the ophthalmology sector. 

You’ll be a resistant self-starter – a strong communicator who is able to overcome challenges and influence people to your point of view.  

Your friendly and engaging personality will mean that you are adept at establishing effective working relationships with a wide variety of stakeholders. You’ll be used to building long term relationships and will understand how to maintain these contacts in a way that will encourage on-going patient referrals.  

You'll have experience of organising and managing promotional events and your excellent organisational skills will ensure these are always a success.   

You’ll be comfortable working in a home-based role with a high degree of travel around the OJVs that you support. Whilst the core working time is typical office hours, flexibility will be required regarding travel and after-hours events.  

This role will suit a friendly, engaging and confident person who thrives in a fast-paced, target driven environment. Someone who loves being out and about meeting new people and cultivating business relationships.  

What can we offer you?  

• A competitive salary 
• Annual car allowance of £5,500 
• A company bonus of up to 15%, based on company performance and personal objectives  

• Profit share scheme
• 25 days annual leave including 1 day birthday leave, plus bank holidays 
• A company pension scheme 
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, death in service cover of 3 x salary, an opportunity to sign up to a tax-free cycle to work, and a retail/technology discount scheme. 
• An environment where your learning and development is supported through a range of various learning tools and courses. 

For more information or for the full job description, please contact joinus@newmedica.co.uk

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check may be necessary in the event of a successful application which we will pay for.   

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.   

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.