Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
Overall the Transition Manager is accountable and responsible for the quality and timeliness of the support transition across several affiliates and the E2E SF support teams, as well as all deliverables and milestones for their respective area as outlined in the overall deployment project plan.
The Opportunity
Coordinate the transition of new support members, groups, and organizations into the E2E SF support setup for the given region.
Identify and manage newly identified transition activities and tasks.
Perform Fit-Gap sessions and collect necessary data for the support organizations' preparation.
Assist in coordinating testing and hypercare activities during deployment.
Manage internal transition activities within RSS EMEA and the E2E SF support setup.
Ensure adherence to the deployment plan and measure the impact and progress of transition activities.
Identify and coordinate the inclusion of services/processes not covered by the E2E Support Framework into the regional support model and framework.
Who you are
We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:
3-4 years on Customer Experience, and Project Management fields
Demonstrated ability to influence and lead both with and without authority
Ability to provide clear guidance in ambiguous environments
Strong interpersonal and stakeholder management skills
Strong communication skills in English (written and spoken) are essential. Additional languages a plus, based on region/customer requirements.
In exchange we provide you with
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Roche is an Equal Opportunity Employer.
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