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Field Service Engineer

78% Flex
EXTRA HOLIDAYS - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Technical degree in Electronics or related field, Experience in customer service and technical support.

Key responsabilities:

  • Install and provide service support for Nordson Matrix AXI
  • Manage customer relationships and provide on-site application support
  • Plan and schedule servicing work, conduct maintenance and repairs, and perform preventative maintenance activities
Nordson Corporation logo
Nordson Corporation Machinery Large https://www.nordson.com/
5001 - 10000 Employees
About Nordson Corporation
Nordson is a team of 6,800 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization.
See more Nordson Corporation offers

Job description

Logo Jobgether

Your missions

  • This is a position based in rural Bangalore with 100% of field work.
  • The incumbent will be responsible for the installation and onsite service support of Nordson Matrix AXI.
  • Among other things, it will involve:
    • Customer relationship management for these customers.
    • Service and application support of customers in the assigned territory.
  • Basic troubleshooting, installation, maintenance and repair on designated equipment.
  • Planning and scheduling the servicing work in advance so the output of the factory is not affected.
  • Working on Preventative Maintenance activities and field modifications.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
  • Maintaining tools and test equipment and ensuring they are properly calibrated.
  • Submitting detailed daily reports on all the work that is done on each machine.
  • Ensuring that all the parts needed for customers are planned.
  • Maintain attendance log and submit it on time for billing.
  • Will require to work in shits (Day/Night)

Required profile

Experience

Industry :
Machinery
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Preventive MaintenanceVehicle RepairMaintenanceTroubleshootingCustomer Management

Soft Skills

  • Effective Communication
  • Problem Solving
  • Time Management
  • Attention to Detail
Are you interested?

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