Credit & Collections Coordinator

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers. 

Responsibilities

• Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up

• Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism

• Determines the reason for delinquency and works cooperatively with customers to resolve

• Thoroughly and accurately documents all collection efforts for each assigned account

• Ensures all assigned accounts are managed in a timely and accurate fashion

• Communicates regularly with leadership and peers on the status of accounts and escalations

• Provides accurate and timely reporting of performance metrics

• Reviews and reports collections metrics weekly to track progress against monthly forecasted goals

• Supports cross-functional projects and teams

Qualifications

• High school diploma

• 2 years of collections, accounts receivable, or customer service experience

• Oracle and Salesforce experience preferred

• Strong verbal and written communication skills

• Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis

• Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting

• Advanced excel skills and an ability to work on complex data issues

• Ability to work independently and under pressure to meet deadlines

• Highly organized and self-disciplined with a willingness to learn

• Ability to work in a fast-paced environment 

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.