Agent Sales Lead at Mukuru

A new and exciting opportunity exists for a Agents Sales Lead to join our team in Eswatini.

The Agent Sales Lead is responsible and accountable for all team leaders and field agents within the area. They ensure that Agents are fully onboarded and provided ongoing performance management and support. They are also responsible for scouting out new areas and new locations for agent deployment.

Duties and Responsibilities (Include but are not limited to):

Implementing sales strategy

• Lead the implementation of growth and brand strategy in allotted area.
• Lead activations and drive marketing campaigns in allotted area.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Engage with potential and existing customers to advise on and provide product support.

Supervising agent team

• Conduct frequent audits of sales agent sites.
• Periodically engage with customers to assess the quality of service delivered by agents and provide feedback to agent team.
• Provide guidance and support to agent team in the execution of their duties.
• Liaise with HR and Sales Department Management to resolve any staff issues.
• Solve escalated queries

Agent onboarding

• Identify potential new agents and engage with approval from Regional Sales Supervisor.
• Facilitate training for new and existing agents periodically in line with Training Lead’s requirements.
• Assist with onboarding new agents, including setting up devices and leading system walkthroughs.

Monitoring agent performance

• Monitor individual team member’s performance and targets.
• Prepare for and lead weekly team meetings to discuss product performance.
• Coach agents towards stretch goals.

Manage marketing collateral

• Manage marketing stock.
• Ensure sufficient stock of marketing collateral is available.
• Assist with the distribution of branded material to agents.

Key Requirements:

• Grade 12 - High school graduate
• National Diploma or Advanced Certificate in relevant field
• 1 year Experience within a sales field
• 1 yearExperience in the Financial services environment is advantageous
• 1 year Conducting skills gap analysis and/or training.
• Knowledge of sales and marketing principles
• Knowledge of how to generate marketing collateral
• Knowledge of Mukuru products and services
• Knowledge of KYC processes and guidelines

Additional Skills:

• Excellent facilitation & presentation skills
• Persuasive
• Leadership
• Self-motivated
• Report writing skills
• Analytical and target driven
• Ability to work under pressure
• Demonstrate commitment to excellent customer service
• Verbal and written communication skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS