Sr. Director of TaskVerse Community Management

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Sr. Director of TaskVerse Community Management (Remote)

TaskVerse, our centralized crowd platform, is revolutionizing how we source, recruit, and manage freelancers ("Taskers") worldwide. TaskUs is looking for a visionary Sr. Director of TaskVerse Community Management to deliver an unparalleled experience for our amazing Taskers.

In this pivotal role, you'll oversee community engagement, product support, and knowledge resource management. Your mission? Develop and execute strategic initiatives that skyrocket Tasker satisfaction, participation, and success within our ecosystem.

What You'll Do:

• Lead and inspire teams responsible for community engagement, support operations, technical collaboration, and knowledge resource development

• Craft and execute a game-changing Tasker success strategy that encompasses community interaction, product support, feedback integration, and easily accessible knowledge resources

• Foster close collaboration with Technical and Product teams to ensure contributor feedback is seamlessly incorporated into product enhancements

• Oversee the development and upkeep of a comprehensive knowledge resource repository that empowers contributors with self-service tools and training materials

• Spearhead data-driven initiatives to assess and enhance Tasker satisfaction and success

What You'll Bring:

• Proven leadership track record in user experience/success, community engagement, or related domains within a tech-driven environment

• Strong strategic thinking capabilities and the ability to drive cross-functional initiatives that elevate contributor experience and satisfaction

• Exceptional communication and interpersonal skills, with a history of developing and mentoring high-performing teams

• Experience collaborating closely with product and technical teams to translate contributor feedback into actionable product enhancements

• Analytical mindset with expertise in leveraging data to guide strategy and decision-making

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of June 2023, TaskUs had a worldwide headcount of approximately 47,000 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.