Support Tier 2 (Remote)

Our Partner

Our Partner is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by our Partner every day. Their powerful connectivity solutions keep you connected—even in remote areas. Their 5G and AI innovations are the power behind the connected intelligent edge. You’ll find their technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day. 

Their Edgewise Suite is a leading AI-driven, cloud-native RAN automation, management, and orchestration platform that is designed to help accelerate 5G deployment – and drive innovation to deliver superior network performance and end-customer experience.

Responsibilities

• Contribute to the planning and implementation of multiple projects.
• Perform server and network troubleshooting and upgrades.
• Provide support to clients both deskside and remotely.
• Correct faults and provide resolution of complex problem tickets.
• Network support and troubleshooting.
• Perform network analysis and capacity planning.
• Assist in the creation of processes and procedures for client network operations.
• Read and Analyze Application Log – Java exceptions.

Requirements

Must Have:

• Not only knowledge, but actually working with different RATs types (2G,3G,4G,5G), understanding the basics of RAT modules and terminology.
• Over 2-3 years of experience in the required field, with emphasis on optimization, parametrization, integration and quality of services.
• Knowledge of CM files, PM files, what is a managed object in the context of radio operation.
• Hands-on experience in the following systems/tools: OS (RHEL / CENTOS)– must, Excel, MySQL, Vertica, Mongo DB.
• Experience with enterprise software customer support – troubleshooting, analysis and capture issue in their initial phase.
• Understanding of network switches, routers, and firewalls.
• Troubleshooting, project management, initiative and professionalism.
• Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, RHEL).
• Excellent verbal and written skills.
• Personal skills – self-learner, willing to commit, good analytical skills, good integrational skills (knowing how systems interact with each other).

Nice to Have:

• Basic Scripting and Programming Experience (Java, Python, Bash).
• Knowledge of Linux operating systems up to RHEL 7.5.
• Familiarity with microservice architecture.
• Experience with the SON concepts.
• Virtualization with OpenStack and/or VMWare experience.

Reasons to Work with Us

• Motivating financial conditions.
• International projects with worldwide recognition.
• A good work-life balance with flexible schedule and work from home / remote as much as possible.
• Exciting new career in a friendly, dynamic, growing organization.
• Professional development in a friendly multicultural environment.
• Private medical subscription @ Medlife or Regina Maria.
• Meal tickets.
• Gift Vouchers for your birthday / wedding / childbirth.
• Wellbeing Programs (sick days, 7Card, relaxation facilities in the office).
• Team buildings & other social experiences.
• Referral bonuses.
• Budget granted for certifications required in the project.
• Workshops on different topics and internal courses.
• Access to LinkedIn learning platform, at request.
• Access to Udemy platform, if required in the project.
• City center office location.
• Shared parking spaces.

As a global digital transformation company, Orion values creating a productive, diverse work environment. We are committed to maintaining a positive work environment where our people value traits that make each one of us different from one another. We all bring a diverse set of perspectives, work and life experiences, and our differences make us more valuable both internally and for our clients.