Job Description
Senior Counsel, Litigation
Zendesk is looking for an experienced Senior Counsel, Litigation to join its world-class legal team.
The right candidate will make a lasting impact within our high growth, private equity backed company. This role reports to the Director of Product, Alliances, IP, & Litigation, and will collaborate extensively with our Employment Legal, People & Places, Corporate Legal, Privacy Legal, Product Legal, and Finance functions.
Responsibilities (what you get to do every day):
Oversee all aspects of existing or threatened disputes and adversarial matters, from implementing legal holds to motions practice, case management, coordinating discovery, and settlement, with a focus on resolving matters in an effective and efficient manner.
Interview, hire, and oversee outside counsel while keeping a strategic eye toward budgets and insurance coverage.
Ably manage an array of smaller matters like collections disputes, law enforcement response, and abuse prevention investigations.
Communicate and collaborate on budget management with law firms, insurance professionals, and the Accounting, Tax, and Finance departments.
Keep colleagues and senior company leaders up to date on material litigation updates and potential future risks identified in industry litigation and enforcement trends.
Prioritize key initiatives while building lasting processes (such as playbooks or policies) to address recurring work.
Be a trusted partner to key stakeholders across the business to drive the delivery of excellent legal services. Partner with other legal groups (such as Product, Privacy, Employment, and Corporate Legal) to support their risk assessments and collaborate on strategic projects.
Requirements (what you bring to the role):
J.D. from an accredited law school and admission to the bar.
7+ years of litigation experience as a qualified lawyer, ideally with a combination of in-house multinational organizations and law firms.
Experience in managing a variety of substantive areas of law for technology companies, including employment litigation.
Excellent advocacy skills, both formal and informal, whether in writing or in meetings.
Strong work ethic, ability to adapt to rapidly-changing environments, and commitment to meeting all deadlines.
Clear communicator able to work independently.
Experience working with SaaS at a global tech company preferred.
(US - remote, preferred but not required to be near a Zendesk office in San Francisco, California or Madison, Wisconsin)
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $180,000.00-$270,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
