About us
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.
Due to continuous growth, we are looking for an exceptional Knowledge Manager to join our team.
You will be part of a talented team that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.
Goals:
The Knowledge Manager is responsible for overseeing the organization's knowledge management strategy, ensuring the effective collection, organization, sharing, and utilization of knowledge to enhance organizational efficiency, innovation, and decision-making. The role involves developing and maintaining knowledge management systems, fostering a culture of continuous learning, and ensuring that valuable information is accessible to all relevant stakeholders.
Requirements
- Proven record in executing on a knowledge management framework.
- Knowledge Management Tools: Proficiency in tools such as SharePoint, Confluence, JIRA, or other knowledge management systems.
- Information Management: Basic understanding of data management, taxonomy, and metadata.
- Project Management: Basic project management skills to assist in the implementation of knowledge management initiatives.
- Analytical Skills: Ability to analyse data and generate insights to improve knowledge management processes.
- Communication: Strong written and verbal communication skills to effectively convey knowledge management principles and practices.
- Collaboration: Ability to work collaboratively with cross-functional teams to identify and address knowledge gaps.
- Learning and Development: Willingness to continuously learn and adapt to new knowledge management tools and practices.
- ITIL V3/V4
- Previous role in a Managed Service Provider is preferred.
- Proficiency in ServiceNow. (Knowledge Management)
Responsibilities:
Implement Knowledge Management Strategy:
- Execute a comprehensive knowledge management strategy aligned with organizational goals.
- Establish and maintain knowledge management policies, procedures, and best practices.
Knowledge Collection and Organization:
- Identify, collect, and organize valuable knowledge from various sources within the organization.
- Ensure the accurate and timely capture of critical knowledge and information.
Knowledge Sharing and Utilization:
- Promote and facilitate the sharing of knowledge across teams and departments.
- Implement tools/processes to enhance knowledge accessibility and utilization.
- Develop and conduct training sessions to educate staff on knowledge management processes and tools.
Continuous Improvement:
- Monitor and evaluate the effectiveness of knowledge management initiatives.
- Continuously improve knowledge management processes based on feedback and evolving organizational needs.
Collaboration and Culture Building:
- Foster a culture of knowledge sharing and continuous learning within the organization.
- Collaborate with various stakeholders to identify knowledge gaps and address them.
Reporting and Analysis:
- Generate reports and analytics to measure the impact of knowledge management initiatives.
- Provide insights and recommendations to senior management based on knowledge management data.
Benefits
blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.
- We offer options for you to interview virtually.
- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
- Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
- Regular social events and an awesome culture – work with a team of experts in their field.
- Ongoing training and development including paid certifications.
- Quality hardware and laptop provided.
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!
*** Please note, all offers of employment at blueAPACHE are subject to police clearance checks
