Implementation Specialist

The opportunity:

ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.

We are seeking a proactive Implementation Specialist to join our Customer Experience Team. This role will help lead new customer implementations including software configuration, data import, report creation, hardware integration, end-user training, and onsite visits as needed.

This is a remote or hybrid role. There will be some travel involved to visit customers and assist them with in-person onboardings. 

About ReMatter

ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.

As an Implementation Specialist, you will:

• Build a deep understanding of the scrap metal recycling industry and how ReMatter can help Recyclers operate more efficiently and improve business outcomes

• Become an expert on the ReMatter product and its use cases for Recyclers

• Lead end-to-end onboards for our new customers from contract signature through successful launch and ongoing use

• Configure ReMatter’s software platform for new customers with appropriate settings and permissions

• Clean and import customer data into the platform

• Build custom reports and templates to support customers’ data needs

• Lead end-user training sessions with clients during and after onboarding

• Travel to scrap yards for in-person go-lives on an as-needed basis

• Work closely with the sales team to ensure a smooth transition for clients from the sales process to implementation and beyond

• Hone your customer experience skill-set including client relationship management, problem-solving, and more

We’re looking for someone that has:

• 4+ years of prior success in a customer-facing role, preferably in implementation, training, or a related function in a SaaS environment

• Prior work experience with Microsoft Excel, Windows, and other software/IT programs

• Strong written and verbal communication

• A positive attitude and can-do mindset

• Strong self-motivation, grit, and a competitive spirit

• A customer-first mindset and bias towards action

• Highly organized and detail-oriented

• Demonstrated ability to work in a fast-paced and dynamic work environment

Nice to have:

• Experience installing and setting up hardware

• Experience with SQL and other data analysis tools

Benefits:

• Flexible time off policy to balance your work and life

• Medical, dental, and vision coverage

• 401(k)

ReMatter is an Equal Opportunity Employer. ReMatter’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range: $80,000-$100,000