Data Centre Delivery Coordinator

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role

The Data Centre Delivery Coordinator’s role is responsible for organising customer and BAU operational activity through all NZ and AU Data Centres. Being a first point of contact for customers to arrange change control, access and other support and services as required.

Working with customers and Delivery Managers to schedule work for on-site Operations Teams with a focus on consistent and quality driven customer service and delivery.

Ensuring a balanced and even work distribution through each shift in each Data Centre by scheduling BAU tasks for on-site Operations teams.

The Data Centre Delivery Coordinator must plan and schedule resources for the on-site operations team to undertake customer operational work including, installations, decommissions and cabling work.

You must maintain a strong customer focus, obsessing over customer deliverables and demanding the highest standards in operational deliverables.

What you’ll bring

• Good understanding of Health and Safety and compliance.
• Outstanding organisational and time-management skills.
• Strong customer service focus with the ability to empathise as well as prioritise customer’s needs.
• Adaptable, flexible and willing to embrace change.
• Able to apply logic and best practice to problem solving.
• Professionalism and maturity.
• Strong Health and Safety focus to enable a positive safety culture.
• Ability to work well independently or in a team environment.
• Customer service background
• Procurement
• Able to deal with emergencies and conflict situations calmly and effectively.
• Extensive experience in operational efficiencies and operational process creation and reviews.

What you’ll do

Responsible for maintaining customer records, scheduling customer work and scheduling operational BAU activity to ensure complete customer satisfaction, within defined processes and standard. Some responsibilities are as follows

• Ensure an outstanding customer experience through operational excellence.
• Act as the first point of contact for customers
• Schedule operational tasks as required
• Manage and maintain all customer information and monitor that information to ensure it is kept up to date and in the correct place.
• Management of resources to deliver customer requests.
• Scheduling of external suppliers and third-party contractors.
• Liaising with internal teams-both within the Data Centre group and other teams within the wider organisation to ensure delivery to the customer
• Providing up to date and timely information to relevant groups on the status of customer projects and changes as required.
• Responsible for coordinating the end to end implementation of customer requests.
• Management of resources to deliver customer expected outcomes
• Ensuring all Datacom security objectives are strictly adhered to.
• The achievement of 100% accuracy in security processing, and for achieving security outcomes where they are delivered by own staff or nominated third parties (currently Global Security).
• Ensuring any deliverables in the areas of health & safety applicable to the role are met
• Delivering services that are fully consistent with our standards and processes (including by all your reports if applicable)
• Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.