Customer Relationship Management Manager

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all –while minimizing the use of land and other agricultural inputs. 

Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold. 

Syngenta Crop Protection is headquartered in Switzerland. 

Leads the Customer Relationship Management (CRM) team to drive the utilization of data and other insights into the commercial go to market approach – identifying customer targets, helping to shape offers and championing measurement.

We have a flexible work environment and this person can work remotely across Canada, but you must be currently located in Canada.

Duties:

• Works closely with the sales team, Customer and Channel marketing and Programs to implement CRM best practice into commercial activity.
• Accountable for the continued evolution and implementation of the Syngenta CRM strategy that will enable and support revenue and profitability growth for Syngenta Canada and its customers.
• Works with commercial leadership to define agreed metrics and KPIs which gauge customer(s) performance and evaluation of commercial marketing and sales strategies, in order to provide effective insight support across commercial teams.
• Leads a team of two direct reports to deliver CRM-supporting data initiatives – market share data, NPS and other market research. Manage the team budget and lead personnel by setting objectives, measuring, recognizing and rewarding performance and coaching team members.
• Be a commercial champion for data best practices, requirements and utilization, partnering with the Data Operations team to identify business requirements and evaluate solutions, particularly in Salesforce.

Required:

• Bachelors degree in Agriculture or Marketing.
• 5-10 years of sales/marketing experience in the Agriculture industry.
• Excellent foundation in marketing strategy and CRM.
• Excellent communications (i.e., PowerPoint, oral and written), interpersonal, negotiating, analytical, problem solving/resolution making, teamwork and planning/organizing skills.

Preferred:

• Crop Protection specific experience.
• Salesforce CRM.

What We Offer:

• We offer a competitive base salary and incentive bonus potential, combined with challenging and meaningful work, learning and career development opportunities and a great team environment.
• A culture that celebrates diversity & inclusion, promotes personal and professional development and offers flexible work options to meet both your work and personal needs.
• Comprehensive Benefit offering, Pension and Group Retirement program with company match, and Profit Sharing.
• Focus on Wellness and innovative programs that support overall health and wellbeing such as annual Lifestyle Account and free Headspace App.
• Progressive Employee Policies and Programs including a Flexible Work Location approach, and a vacation policy that provides up to 30 days’ vacation for all employees.

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

Syngenta Contact Information: 
If you need assistance during the application process, please contact the Service Desk at [email protected]

Syngenta Canada welcomes applications from all qualified candidates and is able to accommodate persons with disabilities.  For more information about accommodation during any stage of the recruitment process or if you would like more information on our accommodation policies, please contact [email protected]

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