Program Manager (Customer Facing)

#LI-DNI

Job Overview: 

As a Program Manager, you will be responsible for operationalizing the go-to-market functions necessary to archive pilot success across several customer alpha, beta and early access engagements. You will provide guidance to team members in ways that promote the company’s vision and objectives. You will also work directly with senior leadership to develop operational metrics to measure program success. You will have a leading role in organizing, executing and delivering pilot programs for our most strategic innovation initiatives. 

As an individual contributor and program manager on product launch program(s), you will provide program leadership and execution and ensure program objectives are defined and achieved leveraging our go-to-market framework and strategy.

You will adhere to and continuously refine the program framework, develop relevant processes and documentation, collaborate with internal teams and customers, validate program results, and ensure lessons learned and best practices are properly communicated and incorporated into the methodology. 

The ideal candidate has excellent time management and project management skills and is able to face stakeholders with strong presentation and communication skills.  They are process oriented and can adapt to change when new challenges arise.  They have had to navigate complexities of the past, relying on both relationships and process to achieve business outcomes becoming the “go-to” person for program management best practices.

We are looking for an outcome focused individual who is passionate about program management, eager to solve real world problems and obsessed with delivering team based successes.

Some responsibilities include:

• Manage individual product launches across multiple teams including product management, product marketing, product education, operations, account management and marketing teams with minimal supervision.
• Assist leadership in organizing and running Steering Committees  
• Partner with internal teams on our product data usage to measure success of pilot programs.
• Effectively manages program conflicts, builds collaborative partnerships with stakeholders, and facilitates commitment and decision making.
• Implements effective communication plans and operating rhythms, helping teams to develop metrics that drive continuous improvement, including provision of regular and accurate reports.
• Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that deliverables are implemented within these criteria.
• Works with product managers and project managers to share best practices, create a support network, and cultivate a learning environment.

You might be a good fit if:

• Bachelor’s degree from an accredited university
• 5+ years program management experience with prior roles in project management or related software development roles.
• Excellent personal interaction and presentation skills (ability to tailor messages and present to different audiences and bring the message across in a concise, professional manner)
• Experience managing multiple parallel projects in a software development and/or project management environment where the customer is an internal stakeholder team. 
• Experience with a product planning and go-to-market framework
• Experience scoping and estimating project efforts
• Demonstration of use and understanding of project control KPIs
• Excellent problem solving skills
• Strong flair for technology and technology solutions
• Plus: Experience with Salesforce and Google Apps, JIRA, Confluence and Pendo
• Plus: Experience with Product Planning Tools, preferably Aha!
• Plus: PgMP or PMP certification
• Plus: Product management or product marketing certifications

The base salary range for this role is $80,000-$90,000 with a 10% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience — talk with your Talent Acquisition Partner to learn more.

At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know confidence levels and imposter syndrome can get in the way sometimes. We don’t want either to get in the way of finding awesome candidates!