Account Manager (UK) - Maternity Cover (September 2024)

About Us:

Digital Voices is a global award-winning Influencer Marketing agency, launched in 2017. Since then, we have rapidly scaled, launching offices in the US and UK with about 80 people on the team. We have run campaigns in 36 countries, with incredible clients including Unilever, Adobe, Duolingo. Colgate, DoorDash and many more.

We are a team of innovative thinkers who want to lead and shape the future of the Creator Economy.

The Role:

To be responsible for managing client projects and the building long term relationships with clients. An Account Manager builds trusted long-term client relationships and leads the team to create tailored Influencer Marketing campaigns that partner brands with content creators, whilst driving growth through proactive ideas and up-selling DV capabilities.

This role pays 38-48K depending on experience. The successful candidate must be based in the UK. The start date will be September 2024 for a duration of 13 months.

The Role Responsibilities:

Management

• Develop deep partnerships with clients, based on education, transparency and trust

• Be responsible for the management of campaigns from planning to delivery, including:

  • Managing concepts, budgets and deliverables with clients

  • Assisting with sourcing and recommending creators

  • Timely communication with clients during campaigns

  • Ensuring timelines are met and Campaign Producers are meeting client expectations

  • Lead any Account Executives that are supporting on your campaigns, when required

• Consistently review the ongoing performance of campaigns, and deliver succinct updates, reports, and learnings to the team and the client

• Design and present campaign reports to clients, in order to scale our work together

• Use data and data tools to analyse the performance of each campaign

• Analyse a mixture of creative and data to develop strategies to improve the performance of campaigns

• Support the Account Director across your pod in building long term client relationships alongside new business pitch support

Pitch

• Design and run industry-leading Influencer Marketing campaigns

• Work with the planning and strategy team to design and pitch exciting, award-winning, creative campaigns concepts to clients

• Proactively identify opportunities to up-sell our analytical and paid offerings

Strategise

• Fully engage in the company culture and think about the future of Digital Voices

• Build growth strategies for your clients to scale their campaigns and impact

• Advocate for yourself and the agency across the industry

• Analyse creative and data insights to develop strategies which improve the performance of campaigns and the agency’s offering

• Most importantly, to keep learning

The Must-Haves:

• Significant Account Management experience

• Experience working with influencers and/or working on influencer-led campaigns

• A strong understanding of social media platforms and creator landscape

• Experience of running highly successful performance marketing campaigns with CPA, ROI, ROAS or CPM benchmarks

• Exceptional email etiquette, interpersonal skills and ability to build client trust through education

• Impressive organisational skills and a fastidious attention to detail

• Empathy and enthusiasm for large global clients, with a problem-solving brain that is quick to react to pressure if something doesn’t go to plan

• Significant experience developing strategically grounded, engaging creative

• Excellent storytelling and presentation skills, with confidence to present under high pressure situations.

• Confidence with key Google Drive software, most importantly Sheets.

• Experience working across paid as well as organic campaigns

The Nice-to-Haves:

• Experience with reporting software or data visualisation is a plus

• Experience with product distribution is a plus

The Benefits:

• 25 days of annual leave, plus UK Public Bank Holidays

• We are remote-first, which means you can work fully remotely from home, from any local WeWork office, or a bit of both - the choice is yours

• 10 week “work from anywhere in the world” policy

• Flexible benefits including private healthcare and dental plan

• Monthly in-person meet-ups

• Spill - Free Mental Health Support