VIP Team Leader

Overview:

SOFTSWISS continues to expand the team and is looking for a VIP Team Leader. We need a true, experienced, accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.

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Key responsibilities:

• Developing VIP Strategies: Collaborate with internal stakeholders to align VIP strategies with broader business objectives
• Stay updated on industry trends and best practices to continually improve VIP service offerings
• Provide expert consultation on VIP marketing strategies, including bonus structures, customer segmentation, and personalised campaigns
• Work closely with VIP customers to understand their needs and tailor strategies accordingly
• Analyse VIP service results to identify trends, successes, and areas for improvement
• Team Management: Oversee and mentor the VIP Team, ensuring high performance and fostering a supportive and innovative team culture
• Organise work processes within the VIP Team to ensure optimal distribution of workload and priorities
• Conduct regular quality control to maintain high standards of work
• Recruit and train top talents in the industry
• Lead and mentor team members, providing guidance and support, nurturing an environment where people can excel
• Monitor and report on the performance of VIP Managers and the overall VIP Team
• Develop and implement strategies to improve team performance and meet VIP goals.

Requirements:

• University degree in a related field desired, but not essential
• Demonstrated experience (3-5 years) in leading and managing a team of VIP managers, specifically in the iGaming environment
• Experience in recruiting, training, and managing the performance of new team members
• Proven experience in building and managing relationships with casino clients
• Fluency in English (C1+)
• Advanced proficiency in Excel
• Strong people skills, driven by both customer satisfaction and performance metrics
• Experience in leading and managing a team, with a hands-on approach
• Strong organisational skills with experience balancing multiple projects
• Excellent communication skills
• Ability to work autonomously and meet tight deadlines

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 - foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly