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ServiceNow CMDB Architect

72% Flex
Remote: 
Full Remote
Work from: 
India

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, Proven experience as ServiceNow CMDB Architect, Knowledge of ServiceNow CMDB and Discovery modules, Understanding of telecom infrastructure and network components, Proficiency in scripting languages (JavaScript, Python, PowerShell), Experience with ITIL/ITSM processes.

Key responsabilities:

  • Design CMDB solutions for telecom industry
  • Lead Discovery deployment and configuration
  • Configure ServiceNow platform and customize workflows
  • Enforce data governance policies and perform audits
  • Engage with stakeholders, provide support, and training
  • Document CMDB architecture, prepare reports and insights
APN Consulting Inc. logo
APN Consulting Inc. Information Technology & Services SME https://www.apnconsultinginc.com/
201 - 500 Employees
About APN Consulting Inc.
We are APN Consulting, a leading MBE provider of both staffing (IT, non-IT and Healthcare) as well as IT services. Headquartered in NJ with offices throughout the United States and India, we are a trusted resource for clients across a broad range of market segments, most notably finance, banking, healthcare, and insurance. Staffing: We partner with a vast array of companies, from small enterprises to some of the world’s most trusted brands to supply permanent, contract as well as contract to hire solutions in the areas of IT, Finance, Admin, Marketing and others. Healthcare Staffing: Through our subsidiary, APN Healthcare Solutions (www.apnhealthcare.solutions), we provide temporary or permanent healthcare professionals in the nursing and allied healthcare segment to wide range of healthcare organizations. Salesforce Solutions: APN is a Salesforce Consulting Partner and delivers a full range of services, including implementation, integration, customization and cloud app development to help companies accelerate their adoption and use of Salesforce.com. Activities Management Application for Assisted Living and LTC: Built on the force.com platform, Patient Care Cloud is a unique, cloud based application to help healthcare facilities manage resident activities and connect families to their loved ones. IT Services: APN provides cloud consulting services such as roadmap, strategy and assessment as well as mobile strategy and application development.
See more APN Consulting Inc. offers

Job description

Logo Jobgether

Your missions

Direct Client Requirement
Position: ServiceNow CMDB Architect
Location Remote
Contract
About the Role:
We are seeking an experienced ServiceNow CMDB Architect to join our team and lead the configuration and implementation of the ServiceNow CMDB (Configuration Management Database) and Discovery solutions for our telecommunications client. The ideal candidate will have a deep understanding of CMDB architecture, ServiceNow Discovery, and experience in the telecommunications industry.
Key Responsibilities:
  • CMDB Architecture Design:
    • Design and architect the ServiceNow CMDB solutions tailored for the telecommunications industry.
    • Develop and maintain the overall CMDB architecture, ensuring it aligns with industry best practices and client requirements.
    • Define and implement data models, CI classes, and relationships.
  • Discovery Implementation:
    • Lead the deployment and configuration of ServiceNow Discovery to ensure accurate and automated population of the CMDB.
    • Develop and maintain Discovery schedules, probes, and sensors to meet client-specific requirements.
    • Integrate Discovery with other ServiceNow modules and external systems as needed.
  • Configuration and Customization:
    • Configure and customize the ServiceNow platform, including forms, workflows, business rules, client scripts, UI policies, and ACLs.
    • Implement custom scripts and automation to enhance CMDB and Discovery functionality.
  • Data Management and Governance:
    • Develop and enforce CMDB data governance policies and procedures to ensure data integrity and accuracy.
    • Perform regular data quality audits and remediation.
    • Establish processes for CI lifecycle management, including onboarding, maintenance, and retirement.
  • Stakeholder Engagement:
    • Collaborate with client stakeholders to understand their requirements, pain points, and business processes.
    • Conduct workshops, training sessions, and presentations to educate and align stakeholders on CMDB and Discovery practices.
    • Provide ongoing support and guidance to client teams.
  • Documentation and Reporting:
    • Create and maintain comprehensive documentation of the CMDB architecture, Discovery configuration, and related processes.
    • Develop reports and dashboards to provide insights into CMDB health, data quality, and discovery status.
    • Prepare regular status updates and project reports for clients and internal teams.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a ServiceNow CMDB Architect, with a focus on Discovery.
  • In-depth knowledge of ServiceNow CMDB and Discovery modules, including MID Server management.
  • Strong understanding of telecommunications infrastructure, network components, and services.
  • Proficient in scripting languages such as JavaScript, Python, and PowerShell.
  • Experience with ITIL/ITSM processes and frameworks.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
Preferred Qualifications:
  • ServiceNow Certified Implementation Specialist - Discovery
  • ServiceNow Certified System Administrator
  • Experience with other ServiceNow modules (e.g., ITOM, ITSM, SecOps)
  • Familiarity with telecommunications-specific technologies and standards.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ServiceNow DevelopmentJavaScriptPythonPowerShell

Soft Skills

  • Strong Communication
  • Stakeholder Engagement
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