Reactivation Team Leader

Overview:

SOFTSWISS continues to expand the team and is looking for a Reactivation Team Leader. We need a true, experienced, accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.

Learn More

Key responsibilities:

• Developing Reactivation Strategies: Design and implement effective strategies to win back lapsed players through personalised offers and communication
• Collaborate with VIP, Retention, Content, and other internal stakeholders to ensure seamless integration of reactivation efforts
• Track and analyze reactivation performance, identifying trends and opportunities for improvement
• Stay updated on industry best practices and continuously evolve our approach to stay ahead
• Maintain strong communication with internal stakeholders to align strategies and share insights
• Act as a key point of contact for reactivation queries and initiatives
• Team management: Oversee and mentor the Reactivation Team, ensuring high performance and fostering a supportive and innovative team culture
• Organise work processes within the Reactivation Team to ensure optimal distribution of workload and priorities
• Recruit, train, and nurture talent, creating a team that excels in reactivating players
• Develop and implement strategies to enhance team performance and meet reactivation goals
• Monitor daily operations to maintain smooth workflows and high service standards
• Monitor and report on the performance of the Reactivation Team

Requirements:

• University Degree desired, but not essential
• Certification in Sales or Customer Acquisition preferred
• Demonstrated experience (2+ years) in leading and managing a team of Reactivation agents/Call Center agents
• Experience in recruiting, training, and managing the performance of new team members
• Fluency in English (C1+)
• Strong leadership and team management skills, with the ability to inspire and motivate
• Strong analytical skills with the ability to interpret data and derive actionable insights
• Strong interpersonal skills to collaborate effectively with internal stakeholders and clients
• A deep understanding of customer reactivation strategies and best practices in the iGaming sector
• Proficiency in using CRM systems, data analysis tools, and Excel for reporting and analysis
• Results-orientation with a strong focus on achieving targets. Innovative thinking with a proactive approach to problem-solving
• Strong organisational skills and attention to detail
• Ability to adapt to a fast-paced and changing environment
• Ability to build a supportive and inclusive team culture

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 - foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly