Process Administrator

Job Title: Process Administator 

Location: Fully Remote 

Brand: Leaders Romans Group  

Salary: Competitive Salary Package 

Hours: Monday to Friday 8:30am to 5:30pm 

12 Month Fixed Term Contract 

About Leaders Romans Group:  

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. 

Job Summary and key responsibilities 

Key Responsibilities: 

Process Administration 

• Work closely with the Process & Development Manager to constantly review, enhance and develop day to day processes within the letting business 
• Manage and create Lettings Protocol, guides, training literature and information sheets to be used internally and externally throughout the lettings business ensuring that documentation, including PropCo letters, are up to date at all times and is in line with procedures, processes and legislation. 
• Assist with the management and amending of essential business specific documentation. 
• Support the implementation of new processes and documentation 
• Proof read any documentation due to be published by the P&I team to ensure accuracy and consistency. 
• Liaise with other Departments to enable completion of workload 

Projects 

• Assist in or carrying out any special projects, research, troubleshooting or investigative duties, with the utmost discretion  
• Be prepared to learn new systems/databases/practices in order to aid role out to lettings business   

General 

• Highlight any process updates, amendments, queries or discrepancies  
• Assisting with the management and release of company email notifications and bulletins as well as external releases via the Portals 
• Assist with the management of external sites such as DocuSign and Hive etc dealing with user queries, documentation and housekeeping 
• Bespoke data projects.  Preparing spreadsheets for release (collating, slicers, pivot tables etc) 
• Display and follow good company practices and policies at all times. 

What are we looking for: 

• Lettings or Property Management experience 
• Good IT Skills including good knowledge of Word and Excel 
• Good creative writing skills with great attention to detail 
• Knowledge of lettings softwares advantageous but not essential 
• NFOPP Qualifications preferred but not essential  
• A natural communicator, able to build strong relationships, with experience in working with multi-functional teams and delivering to tight time-scales 
• Enthusiastic, proactive and adaptable individual able to deal with a diverse and demanding workload 
• Have high organisation skills and the ability to prioritise tasks with excellent time management 
• Ability to manage own time and work remotely in busy and complex role 

What we can offer you: 

• Proven track record for career growth and advancement within the company 
• Market leading training and ongoing professional development  
• Supportive and collaborative team environment 

Benefits: 

• Competitive Salary Package 
• Quarterly and yearly awards  
• Salary sacrifice pension scheme  
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year 

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. 

Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.