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PSP Support Agent

72% Flex

Remote:

Full Remote

Contract:

Full time

Work from:

Georgia (USA)

Offer summary

Qualifications:

Higher or incomplete higher education, preferably technical graduates, Fluency in English and Russian (Upper Intermediate), Experience with payment systems and technical support.

Key responsabilities:

Process customer requests via Jira and email
Maintain efficiency of payment systems
Analyze problems with payments and report patterns
Interact with payment systems and related departments

SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/

1001 - 5000 Employees

See more SOFTSWISS offers

Job description

Your missions

Overview:

SOFTSWISS continues to expand the team and is looking for a PSP Support Agent. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

Processing requests from customers and payment systems in the Jira helpdesk system, as well as by mail
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2C...)

Requirements:

Higher or incomplete higher education, preference for graduates of technical universities
English and Russian, not lower than Upper Intermediate
Experience with payment systems preferred
Experience in support with helpdesk systems is desirable
Experience in technical support (1st or 2nd line) will be a plus
Knowledge of the basics of WEB architecture will be a plus

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance;
Sports program compensation
Free online English lessons;
Additional 1 Day Off per calendar year;
Generous referral program;
Training, internal workshops, and participation in international professional conferences and corporate events.

About us:

SOFTSWISS is an international company, an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

2009 - foundation year
2000+ total employees worldwide
5 offices, countries: Poland, Georgia and Malta
No1 provider in Crypto iGaming
7 proprietary products
800+ brands using our software
11B+ € bets processed per month
6M+ active players monthly

Required profile

Experience

Industry :

Computer Software / SaaS

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Helpdesk Support Payment Industry Knowledge Web Design Jira

Soft Skills

Interpersonal Skills
Teamwork
Analytical Thinking

Are you interested?

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