Client Services Manager

Responsibilities

• Lead and manage a team of customer success professionals
• Develop and implement customer success strategies to drive retention and satisfaction
• Serve as the main point of contact for key accounts, building and nurturing strong relationships
• Proactively engage with customers to understand their needs and provide tailored solutions
• Work closely with internal teams to ensure timely and effective resolution of customer issues
• Analyze customer data to identify trends and areas for improvement
• Prepare and deliver regular reports to management on customer success metrics
• Stay up-to-date with industry trends and best practices in customer success management

Requirements

• Proven experience in customer success management or a similar leadership role
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to build and maintain relationships with key accounts
• Strategic mindset with a goal-oriented focus
• Proficient in CRM software and MS Office
• Experience in the automotive industry is a plus
• Passion for delivering exceptional customer service

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home

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