Ariba B&I TL / Cloud Customer Service

Ariba B&I TL / Cloud Customer Service Details:

B&I TL, Catalogs:

• Responsible for driving and influencing technical design decisions for various SAP solutions across various functions.

• Responsible for downstream (Buying & Invoicing) modules and related technologies supporting the Source to Pay organizations.

• Work very closely with Functional, Customer Procurement, and IT teams to understand the requirements and design, build SAP Ariba solutions.

• Providing support to business as they migrate new suppliers and business processes to Ariba. This includes configuration, testing of processes and resolving technical issues.

• Build proofs-of-concept (POC) for potential new solutions and technology.

• Create and present technical design including data analysis to business team and seek feedback to influence solution design and approach.

• Hands-on experience in SAP Ariba downstream modules and SAP systems experience are required.

• Experienced in Procure to Pay process in Ariba.

• Ariba Integration experience with cXML, Proxies, IDOCs, Webservices, and using CIG, CPI.

• Proficient in calling Ariba API's using CPI/middleware for reporting.

• Experienced with supplier integration and related issues.

• Highly experienced in catalog administration. Setting up Ariba Punch-out and CIF catalogs.

• Enable procurement of materials/services from supplier-hosted catalogs.

• Assists supplier with catalog setup, testing, and troubleshooting.

• Answers supplier questions related to the requirements.

• Conducts catalog enablement-related trainings for identified suppliers.

• Helps and guides the supplier in the creation of buyer requested catalog projects.

• Exposure to other finance business process areas including Accounts Payable, GL Accounting and Tax is a plus.

• Expert in creation of Service request and Incident tickets with Ariba and working with Ariba support teams.

Skills:

• Minimum 5 years of experience within Ariba B&I and 3 end-to-end implementations
• Excellent presentation, written, and communication skills
• Knowledge of Ariba solutions/services
• Program and customer relationship management experience
• Strong technical and integration skills

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