Middle Technical Writer

Overview

In this position, you'll join our friendly and growing team of technical writers and have a chance to work on multiple projects of the company. As a technical writer, you are going to deliver user guides and technical documentation including API docs, step-by-step instructions, configuration guides, and more.

Our tools: Confluence, Jira, Swagger, GitLab, VS Code, Docusaurus, Mailchimp.

About you

• Minimum of 2+ years of experience in technical documentation.
• Proven experience in writing user guides in explanatory and procedural styles for multiple audiences.
• Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar.
• Minimum of 1 year of experience in API writing, familiarity with API documentation tools.
• Familiarity with OpenAPI standards.
• Good knowledge of JSON and YAML.
• Good knowledge of markdown or other markup languages.
• Experience in writing release notes.
• Experience in UX-writing.
• Proficiency with managing Confluence content.
• English not lower than C1 and higher.
• Experience in writing and proofreading of content, especially technology-related content.
• Excellent communication skills, both written and verbal.
• Critical thinking.
• Must be a self-motivator who works well independently and in a team environment with little or no direct supervision.
• Ability to influence and communicate effectively with both technical and non-technical people.
• Ability to create a documentation strategy.
• Ability to work within strict deadlines.

It'll be nice if you have

• Experience with Git.
• Experience with docs-as-code approach.
• Experience with creating documentation using any kind of help authoring tools
• Experience with Mailchimp or Customer.io.
• Expertise in the gambling or fintech domains.
• Ability to read and understand any programming language.
• Ability to read and understand any API programming language

In this role, you will

• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials.
• Create, edit, and maintain technical documentation including but not limited to API documentation, both reference and conceptual parts, description of configuration files, integration guides.
• Create release notes.
• Work with two scrum teams.
• Work closely with writers, developers, product owners, business analysts, QA team, and others.

Our benefits

• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us

SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers

• 2009 - foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly