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Technical Account Manager

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Poland

Offer summary

Qualifications:

Previous experience as a technical account manager or technical support specialist in an IT company, Good understanding of API communication, reading log files, Solid computer, analytical, organizational skills, Proficient command of English and near-native Russian.

Key responsabilities:

  • Clients query processing through helpdesk
  • Analysis of clients requirements
  • Maintaining technical infrastructure, problem monitoring
  • Negotiations via various communication channels, client feedback delivery
SOFTSWISS logo
SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/
1001 - 5000 Employees
About SOFTSWISS
SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination
See more SOFTSWISS offers

Job description

Logo Jobgether

Your missions

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations

Learn More

Key responsibilities:
  • Clients query processing via the helpdesk
  • Analysis of clients requirements
  • Maintaining technical infrastructure and monitoring problems
  • Negotiations over the phone, messengers, e-mail as well as face to face
  • Communicating client’s requirements to the development team
  • Delivery of the full-featured product to the client
  • Project planning supervision
  • Client satisfaction analysis
Requirements:
  • Previous experience as a technical account manager or technical support specialist in an IT company
  • Good understanding of API communication, reading log files
  • Good command of markup and web languages (HTML, CSS), web performance, search engine optimization principles
  • Solid computer, analytical, organizational skills
  • Proficient command of English and Russian close to a native level
  • Ability to work both independently and in a team
  • Planning and management skills
  • Willingness to grow professionally
    What we offer:
    • Full-time remote work opportunities and flexible working hours
    • Comprehensive Mental Health Programme
    • Private insurance
    • Sports program compensation
    • Free online English lessons
    • An additional 1 Day off per calendar year
    • Generous referral program
    • Training, internal workshops, and participation in international professional conferences and corporate events
    About us:

    SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

    Our mission:

    Changing the iGaming industry through technological innovation.

    SOFTSWISS in numbers:
    • 2009 - foundation year
    • 2000+ total employees worldwide
    • 5 offices, countries: Poland, Georgia and Malta
    • No1 provider in Crypto iGaming
    • 7 proprietary products
    • 800+ brands using our software
    • 11B+ € bets processed per month
    • 6M+ active players monthly

    Required profile

    Experience

    Industry :
    Computer Software / SaaS
    Spoken language(s):
    RussianEnglish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Performance ImprovementSearch Engine Optimization (SEO)API ArchitectureHTMLCSSPlanningManagement

    Soft Skills

    • Excellent Communication
    • Ability to Work Independently
    • Teamwork
    • Proactive Mindset
    • Leadership
    Are you interested?

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